As a work-from-home executive coach and online university instructor, I am on the phone or interacting with my desktop workstation several hours a day. An excellent headset is very important to my business success. I bought this unit at a discount as a refurbished piece from Headset Advisor on 5/7/2019. Shipping was quick, and the headset has met all expectations since that time. I wanted a wireless headset that worked well with Nuance's Dragon Naturally Speaking for Medical Dictation software. This is one of the few third-party headsets recommended by Nuance for this task, and it delivers beautifully for this and all other regular and voice dictation uses.
I had a number of basic operating questions regarding using the headset, charging, etc. upon purchase, and each time I wanted guidance Dustin at Headset Advisor was quick with a response that met my need. Since then, he has checked in every few months to be sure that things are still well with the unit. On one occasion I mentioned that it would be nice to eventually have replacement foam covers for the microphone at the end of the boom, and for the padding at the earpiece speaker. I had multiple replacements for both shipped to me within a few days at no cost to my self. All I had to do was mention it.
This particular headset, even refurbished, doesn't come cheap. That said, if some item like this is what you need, buy it here. The service doesn't get any better.