I really love the product so far although I have only had it for one day. But I really want to comment on the excellent customer service that Headset Advisor, Cooper Johnson gave me. I called with a concern of finding the best headset for my Polycom phone. I was unsure what would be the best option because if you call Polycom and ask for a suggestion they give you a long list of phones to choose from. I found this company on Amazon and after calling Headset advisor Mr Cooper allowed me to email him the list and then emailed me back with his highest recommendation. He also considered my budget. He handled all of this promptly. I received my headset in a matter of two day and it was easy to set up. I did not have to call to set up because the instructions were plain and easy to understand. a I also had a headset previously.But he did offer to help me if needed. I also appreciate that the package that the headset came in was neat and appealing. I am so happy and satisfied with the product and service I received from this company. You guys will come highly recommended from me and I will certainly do business in the future with you guys. Thank you!