Over the last 25 years our customers have known us as Merritt Communications. What started out as one Merritt has grown to five. A true family business with a clear focus on customer service at its core. As fantastic as this is, we felt that our company name needed some updating. We were in search of a name that more clearly expressed what we do. We found that name in Headset Advisor! Going forward, Merritt Communications is now Headset Advisor. Still a family owned and operated business and still a business highly focused on your complete satisfaction. This is a name change only.
Click Here to download our new W9 Form
Click Here to download our new STD204 Form
We offer all the leading brands of headsets which allows us to make unbiased recommendations and meaningful recommendations based on your unique situation. And, for those wanting to stretch their budget dollars, we offer a wide assortment of fully refurbished headsets too. Ultrasonically cleaned, fully inspected and tested, they carry a full 1-year warranty and free shipping.
Headset Advisor has been a family owned and operated business since 1994. Many of our customers have commented that they like supporting small family businesses. We show our appreciation by doing our best every day to deliver top quality products and personalized service that our customers expect and deserve.
When doing business with any type of company, you always hope for a pleasant and easy experience. We all know that this isn’t always the case. Headset Advisor goes the extra mile to help make things as easy as possible for you. We truly want you to be 100% satisfied when doing business with us and we work hard every day to help make this happen. If we’re coming up short, just let us know and we’ll make it right! Our goal is to make you our customer for life.
We are committed to ensuring your headsets are always working properly, that's why we back every product we sell with free LIFETIME support. Our headset support specialists are highly trained and can resolve most issues within a few minutes. Need help getting setup or just want to make sure your headsets sound is optimized?
Give us a call AT (800) 683-5715 and we will help get you setup and make fine tune volume adjustments to ensure your headset sounds perfect. Visit the contact us section to see all the great ways to get in touch with us.
We're committed to solving your problem as quickly as possible. Our customer support team is here to provide solutions as all our products include FREE lifetime support. Click Here to get in contact with our customer service team.
In the case that our support team was unable to resolve your problem then no worries as you are covered under our Headset Advisor Warranty for either 1, 2, or 3 years depending upon which model of headset was ordered. The warranty starts from the date of purchase and valid proof of purchase is required.
What's covered under the Headset Advisor warranty?
The warranty only applies to defective factory material and workmanship under normal use during the Warranty Period. This warranty does not cover defects or damages that are caused from misuse, abuse, contact with liquid, using the product or accessories for improper or abnormal use.
Consumable Components Exempt from Warranty
Some components have a limited life span as they are subject to normal wear and tear and are exempt from warranty, unless they are found to be defective or broken upon purchase. Below are examples of exempt consumable items.
- Ear cushions
- Ear Hooks
How does the warranty process work?
During the Warranty Period simply contact one of our Customer Support Team Members and provide your order number.
Once your warranty is approved we will advance replace a new or refurbished replacement unit at our expense, including shipping both ways!
You will be emailed a prepaid return shipping label to send back the defective item(s) the items must be sent back within 14 days to avoid being charged for the replacement unit at full retail price.
During the warranty period simply contact one of our Customer Support Team Members and provide your order number.
When your warranty exchange is approved, we will advance replace a new or refurbished replacement unit at our expense, including shipping both ways!
You will receive an email that will contain a prepaid return shipping label to send back the defective item(s). NOTE: The items must be sent back within 14 days to avoid being charged retail price for the replacement unit.
Not in warranty?
No problem we have a headset trade in program that you can get up to $60 per headset. Click here to learn more.
At Headset Advisor, we want to make sure that you’re happy with your purchase. However, if a return is needed, we want to make it as easy as possible for you.
If for any reason, you’re unhappy with your product and would like to return it, you’re covered for 60 days from the date the product was delivered.
Easy returns on Headset Advisor
Click here to visit our returns page. You'll need your order number and shipping zip code at hand
Once your return is approved, you'll be emailed a shipping label. Print your pre-paid return label and attach it to your box. Make sure to cover or remove any old shipping labels and seal the box completely.
If you’re not satisfied with your product, you have 60 days from the delivery date to return or exchange your product.
After 60 days, Headset Advisor reserves the right to refuse the return or charge a 20% restocking fee.
ALL returns must have an RMA number. Any return shipment that arrives to our warehouse that does not contain an RMA# will be refused. Call us at (800) 683-5715 or email us at [email protected] to obtain an RMA number if you have a return.
Shipping charges for replacement products and customer returns will be covered by Headset Advisor.
If your product was ordered using a credit or debit card, refunds will be applied to the same card used to make the purchase. Refunds can take 2-5 days from the date that the refund was applied. Questions pertaining to when a refund will reflect on your account should be directed to your bank.
You have 60 days from the date of delivery to do a like-for-like (exact model exchange or same dollar amount exchange). Any exchanges that occur during this 60-day period having a higher dollar value compared to the original order will be charged for the difference.
Shipping & Delivery
At Headset Advisor we understand that you expect and deserve timely deliveries. We also understand that you want the shipping charges to be free or at least fair and reasonable. We’ve got you covered on both.
Same day shipping deadline
Most orders ship same day. To get same day shipping, your order needs to be received and processed before 3:00 p.m. PST which is our cutoff time for processing outbound shipments. There are exceptions to same day shipping such as products on backorder. Still, most of our shipments go out same day.
Methods of Shippment
Orders that include free shipping are sent out via ground service. The exact carrier will depend on the material being shipped. Smaller items typically go U.S.P.S. Priority, while packages normally ship UPS Ground or FedEx Ground.
Customers can upgrade shipping from Ground to a more expedited service such as 2-day service or even overnight. In those cases, the customer will pay for the cost of expedited service.
Time of delivery
ETA for your shipment will depend on where you’re located in relation to our shipping location in Northern California. As a general rule, ETA’s are noted below.
|Located in California:||1-2 Days|
|Located on the West Coast:||3-5 Days|
|Located in the Mid-West:||3-5 Days|
|Located on the East Coast:||3-6 Days|
How to check on your delivery
Whether you placed your order through our website, on Amazon, via email or on the phone, contact us and we’ll be glad to assist you. Click here to be redirected to our contact page. We’re here to help!
If you have questions regarding sale, service, or just need some help, we're here for you! Heres how you can get ahold of us.
Available 7am - 4pm PST, Monday - Friday
Chat live with an Advisor from California now!
We'll respond to your email within 2 business hours
3065 Kilgore Rd.
Rancho Cordova, CA 95670
If you need to return your order, click here for our quick and easy returns process
Request a call
Receive a call back from one of our Headset Advisors
Send us a message
When doing business with any company, it’s common to have questions. This FAQ page is designed to address the most common questions we get asked. If you have a question that’s not referenced here, please don’t hesitate to contact us. We’re always happy to help so just let us know if we can assist.
How can I get in touch with someone at Headset Advisor?
When you need to reach us, we believe it should be fast and easy which is why we have several ways for you to get in touch with us. Just visit our contact page by clicking here. Our goal is to answer and respond quickly.
What is your return policy?
We want you to be completely satisfied! So, if for any reason you'd like to return your order, you have a full 60 days from the time your order is delivered to request a return. If you'd like to view our return policy click here.
I have something that I need to return. How do I go about doing this?
A return merchandise authorization (RMA) is required to send any equipment back for a refund. Orders sent back without an approved RMA will be refused. To obtain an RMA please contact one of our Headset Advisors to get your return authorized. Click here to visit our contact us page to get in touch with us.
How much will I pay for shipping?
We have a variety of shipping options to help you save or get your items fast! Here’s the breakdown of our shipping methods.
|Free Shipping||4 - 5 business days||FREE|
|2 Day Shipping||2 business days||$20.00|
|Overnight Shipping||Next day by 3 PM||$50.00|
I see that Headset Advisor offers cash or store credit for headset trade-ins. How much can I get for my old headsets?
Trading in headsets is a great way to save money and it’s good for the environment too! Trade in values depend on each headset make and model but the value is up to $60 per headset. Click here to learn more about our trade in program.
I’m interested in some new headsets, but I’m not sure if they’re compatible with my phones. Before placing my order, how do I know if they’ll work?
Selecting a compatible headset is very important and we want to make sure that any headset you purchase from us works perfect for you. Click here to live chat with one of our expert Headset Advisors, or simply give us a quick call at (800) 683-5715.
If you know headsets are compatible with your phones and would like some help narrowing down the available choices, click here to access our new headset finder tool or just give us a call to speak with one of our Headset Experts.
Please, do not hesitate to contact us, we’re here to help make things as easy as possible for you.
I placed an order for some new headsets, but I can’t get them working properly. How can I get some set-up assistance?
We’re here to help make sure your product is setup properly. Our Headset Support Specialists are highly trained and ready to help Monday – Friday 7AM to 4PM PST. To visit our contact us page click here. To get in touch with us.
I have a headset that isn’t working properly. How do I get help to troubleshoot this issue?
It’s never good when your product’s not working, that’s why we make it our mission to help make sure your headsets are always working properly. Typically, most troubleshooting issues need only minor adjustments that takes 5 minutes or less to resolve. Visit our contact us page to get in touch with our highly trained headset support specialists.
I ordered the wrong item. How can I exchange it for the right product?
We understand that getting the right products can be difficult at times. That’s why we have a full 60-day exchange policy. If you need an exchange, simply request an RMA from one of our Headset Advisors and we’ll be happy to take care of it. Visit our contact us page to get in touch with us. NOTE: Exchanges are available for 60 days from the time your order is delivered.
I have a product that’s out of warranty and isn’t working correctly. What are my options?
Many times, customers think their products are out of warranty but often they are still in warranty. Our Headset Advisor certified refurbished products all carry a standard 1-year warranty from the time the order is placed.
To verify if your product is in warranty please visit our contact us page to speak with one of our Headset Advisors.
To review our full warranty policies please click here
If your product is out of warranty you can always trade it in and get up to $60 per headset. To learn more click here.
How do I get a refund?
To get a refund, you will first need to start an RMA (Return Material Authorization) to get authorization to return any equipment. Items shipped back without authorization will be refused. Please visit our contact us page to speak with one of our Headset Advisors who can help get an RMA started.
Once items arrive at our warehouse, we issue a refund within 3 business days. Refunds are returned in the payment method you used to place the order.
How long does it take to get a refund?
Once your return has been received, you can expect a refund within 3 days.
I have a product that’s past the 60-day return period. What are my options?
If your product isn’t working correctly, our Headset Advisors can normally assist in getting it to work. If this proves unsuccessful, you can replace it if within the warranty period (normally 1-year). Otherwise, if the product isn’t wanted or needed, you can trade it in which is good for our environment and helps lower your costs for updated equipment. Trade-in value for headsets can be up to $60 per headset. Click here to learn more about our trade in program.
Why should I purchase headsets from Headset Advisor rather than another company?
Although there are several companies that provide headsets, Headset Advisor is unique in that we are a headset specialist company. This narrow focus allows us to be experts in this field so that we can provide you with the best possible recommendations for your unique situation and a high level of specialized knowledge to support the products we provide.
I heard about your Discover brand of headsets but am not overly familiar with them. Why would I buy Discover instead of a Plantronics or other brand I am familiar with?
Discover is Headset Advisor’s exclusive brand. Although it has only been available for about 3-years it is quickly gaining in popularity because you get more but you don’t pay more. Discover will give you significantly more wireless range, longer battery life, longer warranty, and some other unique features that aren’t found with any other headset brand.
Many of our customers choose professionally refurbished headsets. Why? The quality is fantastic and the savings are significant. Typically you will save between 20-40% on your headset costs when compared to buying new.
Our refurbished products are reconditioned here in our Northern California warehouse under our control and every product goes through a rigorous process to maintain the highest quality refurbished product that we guarantee with a full 1-year Headset Advisor warranty. All refurbished products are in Grade A cosmetic condition, electronically tested, ultrasonically cleaned and sanitized, and comes with new parts including batteries.
Every product ordered through Headset Advisor comes with FREE lifetime product support and installation assistance. We want to make sure that your headsets are always working great. If you'd like some help, visit our contact page by clicking here and one of our highly trained Customer Support staff will be more than happy to assist you.
Each headset is thoroughly inspected and electronically tested to ensure each looks and works like new
Backed by a 1 year Headset Advisor warranty
Value priced so you save on the brands you love
How the certified refurbished process works
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Headset Advisor is committed to protecting your privacy.
Headset Advisor takes your privacy seriously. As you review our policy position below, please let us know if you have any questions or concerns.
We utilize the best companies in the industry to help safeguard your personal data using state of the art digital encryption with storage in the cloud.
We’ve never, nor will we ever sell your personal data to anyone for any purpose.
We work to make our policy position clear and easy to understand and without complexities.
Questions or Concerns? Contact us here:
3065 Kilgore Rd
Rancho Cordova, CA 95670
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Looking to pay via terms, PO, or via check? Please reach out to one of our Headset Advisors to place an order directly. Click here to get in contact with us.