Shipping, Returns & Support

Our standard free shipping (over $50) takes 2-5 business depending on your location and where we're shipping from. If you need your order faster, there are 2 day and overnight options available for you at checkout.

Want to return?

In the chance you don't love your headset, we can help you find something different, or you can return within 30 days. Simply contact us and we'll email you a pre-paid return shipping label to return for a refund less $15 for the cost of the return shipping. It doesn't matter if your product has been used or you lost the box. 

When sending back your return, please make sure to include everything that originally came with your product to avoid a delay in your refund. And make sure to use our prepaid shipping label, otherwise if a package is lost Headset Advisor isn't liable. 

As soon as your return arrives in our warehouse, it takes 1-2 days for processing. When your refund is issued, it takes about 1-3 business days for it to show in your account.

Lifetime product support

We've been specializing in providing and supporting headsets since 1994, so no matter which brand you order, you can trust when you need help with setup, adjustments or tech support you have knowledgeable Advisors in California you can talk to for help. 

Warranty

All Certified Refurbished headsets sold from Headset Advisor cover you with a 1 year warranty from date of purchase. Any product sold as "new" from Headset Advisor is covered under the manufacturers warranty. This ranges from 1-3 years and depending on the brand ordered, Headset Advisor will assist in ensuring you get a warranty replacement from the manufacturer. 

When a warranty replacement is needed, some brands may require you to cover the shipping costs to send the defective item back. In these cases, please use the RMA (Return Merchandise Authorization) provided by Headset Advisor or the manufacturer and choose a shipping carrier that is most convenient and cost-effective for you, such as UPS or FedEx.

How to create a UPS shipping label

How to create a FedEx shipping label

During the warranty period, you're eligible for a replacement of a defective product. for any reason aside from misuse, abuse, accidents or neglect such as physical damage (cracks, scratches etc..)

For example:

NOT COVERED: (a) Dropping your product in the toilet or running it over with a car on purpose, you won't be eligible for a warranty replacement (b) Accidentally dropping your product and it physically breaking (c) Consumable parts that are subject to normal wear and tear, unless found defective or broken on arrival. (d) Losing your product

COVERED: (a) After troubleshooting, the product still does not work because of an electronic defect (b) The battery no longer holds a reasonable charge (c) Physical product defect not related to abuse