FREE Shipping & FREE Returns
Our standard free shipping takes 2-5 business depending on your location and where we're shipping from. If you need your order faster, there are 2 day and overnight options available for you at checkout.
Want to return?
In the chance you don't love your headset, we can help you find something different, or you can return within 30 days. Simply contact us and we'll email you a pre-paid return shipping label to return for a full refund. It doesn't matter if your product has been used or you lost the box, and there's no hidden fees.
As soon as your return arrives in our warehouse, it takes 1-2 days for processing. When your refund is issued, it takes about 1-3 business days for it to show in your account.
Lifetime product support
We've been specializing in providing and supporting headsets since 1994, so no matter which brand you order, you can trust when you need help with setup, adjustments or tech support you have knowledgeable Advisors in California you can talk to for help.
All Certified Refurbished headsets sold from Headset Advisor cover you with a 1 year warranty from date of purchase. Any product sold as "new" from Headset Advisor is covered under the manufactures warranty. This ranges from 1-3 years and depending on the brand ordered, warranty replacements will either be handled from Headset Advisor or the manufacturer directly.
During the warranty period, you're eligible for a replacement of a defective product (shipping is covered from Headset Advisor) for any reason aside from misuse, abuse, accidents or neglect such as physical damage (cracks, scratches etc..)
NOT COVERED: (a) Dropping your product in the toilet or running it over with a car on purpose, you won't be eligible for a warranty replacement (b) Accidentally dropping your product and it physically breaking (c) Consumable parts that are subject to normal wear and tear, unless found defective or broken on arrival. (d) Losing your product
COVERED: (a) After troubleshooting, the product still does not work because of an electronic defect (b) The battery no longer holds a reasonable charge (c) Physical product defect not related to abuse