HEADSET ADVISOR – MANAGED HEADSET PROGRAM TERMS & CONDITIONS

Last Updated: January 26, 2026

These Terms & Conditions (“Terms”) govern Customer’s participation in the Headset Advisor Managed Headset Program (“Program”) and apply to all equipment, accessories, and related services provided by Headset Advisor, Inc. (“Headset Advisor,” “we,” “us,” or “our”). These Terms are incorporated by reference into every signed Managed Headset Agreement (“Agreement”).

By enrolling in the Program or using Program equipment, Customer agrees to these Terms.

1. Program Overview

The Managed Headset Program is a 36-month, non-cancelable equipment program that includes lifecycle management, replacement coverage, and operational support. All equipment remains the property of Headset Advisor.

2. Program Term

The standard program term is 36 months and is non-cancelable, except as expressly outlined in Section 12 (Early Termination).

The program term begins on the Program Start Date listed in the Agreement.

3. Monthly Payments

Customer agrees to pay a fixed monthly fee per device for the entire program term.

Payments are automatically charged to the payment method on file.

All payments are non-refundable.

Failure to pay may result in suspension of replacement services, collections activity, or both.

4. Included Coverage (No Additional Cost)

During the active program term, the following coverage is included:

• Manufacturing defect replacement
• Normal wear-and-tear replacement
• Battery failure replacement
• Charging failure replacement
• Employee turnover swaps (same model)
• One (1) accidental damage replacement per device per year
• Advance replacement shipping (replacement ships first)
• Standard shipping for returned equipment

All replacements require the return of a complete full kit.

5. Full Kit Requirement

A “full kit” includes:

• Headset
• USB dongle
• Charging base (if applicable)
• Required cables
• Any included adapters or accessories

Replacement services are contingent on return of a complete full kit.

6. Missing Components Fees

If any component of a full kit is missing upon return:

Customer will be charged 15% of MSRP per missing component, up to a maximum of 50% of MSRP per unit.

These fees ensure refurbishing viability and inventory integrity.

7. Loss, Theft, or Non-Return

Loss, theft, destruction, or failure to return equipment is not covered under the Program.

In such cases, Customer is responsible for:

• A fee equal to 50% of MSRP per affected unit, plus
• All remaining monthly payments or an Early Termination Fee equal to 50% of remaining payments, whichever is greater.

Reporting equipment as lost or stolen does not cancel payment obligations.

8. Usage & Care Requirements

Customer agrees to:

• Use equipment in accordance with manufacturer specifications
• Exercise reasonable care
• Protect equipment from damage, liquids, and loss
• Keep all accessories with assigned equipment
• Promptly report defects or issues

Abuse, misuse, neglect, or intentional damage may void coverage.

9. Replacement Process

For covered replacements:

• Customer must submit a replacement request
• Replacement equipment ships in advance
• Original equipment must be returned within 15 days
• Returned equipment must include the complete full kit

Failure to return equipment may trigger Missing Component Fees or loss fees.

10. Payment Authorization

Customer authorizes Headset Advisor to charge the payment method on file for:

• Monthly program payments
• Missing component fees
• Loss or non-return fees
• Early termination fees
• Buyout payments
• Upgrade charges
• Renewal charges

Customer must maintain a valid payment method at all times.

11. End-of-Term Options

At the end of the 36-month program term, Customer may choose to:

• Upgrade to new equipment and renew for a new term
• Continue month-to-month at the same monthly rate
• Purchase equipment for 20% of MSRP
• Return equipment and conclude the Program

If no option is selected, the Program automatically converts to month-to-month billing at the same rate.

12. Early Termination

The Program is non-cancelable.

If Customer terminates early or ceases payment, Customer must pay an Early Termination Fee equal to 50% of remaining monthly payments.

This fee compensates for lost contract value and lifecycle recovery costs.

13. Default & Failure to Pay

If Customer fails to pay or violates these Terms:

• Replacement services may be suspended
• Outstanding balances may be sent to collections
• Customer remains liable for all unpaid amounts
• Legal action may be taken to recover owed fees

14. Equipment Ownership

All equipment provided under the Program remains the exclusive property of Headset Advisor, Inc.

Customer may not sell, transfer, assign, or dispose of equipment.

15. Limitation of Liability

Headset Advisor is not liable for:

• Business interruption
• Loss of revenue or profits
• Incidental, indirect, or consequential damages
• Data loss or communication failures
• Compatibility issues with third-party systems

Maximum liability is limited to amounts paid by Customer in the previous 12 months.

16. Warranty Disclaimer

Equipment replacement is provided solely under this Program. All manufacturer warranties are disclaimed to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

All disputes shall be resolved exclusively in the state or federal courts located in Sacramento County, California.

18. Amendments

Headset Advisor may update these Terms at any time.

Changes apply to future renewals, upgrades, or replacement activity.

19. Entire Agreement

These Terms, together with the signed Agreement, constitute the entire agreement between Customer and Headset Advisor regarding the Managed Headset Program.

20. Contact Information

Headset Advisor, Inc.
Customer Support: 1-800-683-5715
Email: support@headsetadvisor.com
Website: https://www.headsetadvisor.com