Last Updated: December 10, 2025

These Terms & Conditions (“Terms”) govern Customer’s participation in the Headset Advisor Equipment Lease Program (“Program”) and apply to all leased equipment, accessories, and related services provided by Headset Advisor, Inc. (“Headset Advisor,” “Lessor,” “we,” “us,” or “our”). These Terms are incorporated by reference into every signed Equipment Lease Agreement (“Agreement”).

By signing a Lease Agreement or using leased equipment, Customer agrees to these Terms.

1. Lease Term

The standard lease term is 36 months and is non-cancelable.
Customer is obligated to all payments for the entire term unless an Early Termination Fee applies (Section 12).
The lease term begins on the Lease Start Date shown on the Agreement.

2. Monthly Lease Payments

Customer agrees to pay the Monthly Lease Amount for the entire lease term.
Payments are automatically charged to the payment method on file (Section 10).
All payments are non-refundable.
Failure to pay may result in collections activity and suspension of replacement services.

3. Covered Services (Included at No Additional Cost)

During the lease term, Customer receives:

Replacement of equipment that fails due to manufacturing defects
Replacement of equipment that fails due to normal wear and tear
Replacement for battery failures
Charging failures
Replacement of defective parts
Employee turnover swaps (same model; full kit required)
Standard shipping for replacement equipment

Covered services require return of a complete, full kit.

4. Exclusions (Not Covered)

Fees may apply if equipment is damaged due to:

Loss or theft
Water or liquid exposure
Fire or environmental damage
Abuse, misuse, neglect, improper handling
Cosmetic destruction
Use not in accordance with manufacturer specifications

5. Full Kit Requirement

A “full kit” includes:

Headset
USB dongle
Charging base (if applicable)
Required cables
Any included adapters or accessories

Replacements are only issued after a full kit is returned.

6. Missing Components Fees

If any component of the full kit is missing at the time of return:

Customer will be charged 15% of MSRP per missing component, up to a maximum of 50% of MSRP per unit.

This protects refurbishing viability and ensures complete kits.

7. Lost, Stolen, or Non-Returned Equipment

If equipment is lost, stolen, destroyed, or not returned, Customer is responsible for:

A Replacement Fee equal to 50% of MSRP per unit, AND
All remaining monthly lease payments, OR
An Early Termination Fee equal to 50% of remaining payments,
whichever amount is greater.

Reporting equipment as “lost” does not cancel the lease.

8. Usage and Care Requirements

Customer agrees to:

Use equipment only in accordance with manufacturer instructions
Keep equipment reasonably protected from damage, liquids, and loss
Ensure accessories remain with equipment
Promptly notify Headset Advisor of defects or issues

Improper usage may void coverage.

9. Equipment Replacement Process

For covered replacements:

Customer must submit a replacement request
Customer must return the defective unit(s) within 15 days
Replacement equipment will match the same model or equivalent model
Customer is responsible for returning all components in the full kit

Failure to return items may trigger Missing Component Fees or Replacement Fees.

10. Payment Authorization

Customer authorizes Headset Advisor to charge the payment method on file for:

Monthly lease payments
Missing component fees
Replacement fees
Early termination fees
Buyout payments
Upgrades
Renewal charges

Customer must maintain a valid payment method at all times.

11. End-of-Term Options

At the end of the 36-month lease term, Customer may choose to:

Upgrade to new equipment and renew for a new 36-month term
Continue month-to-month at the same monthly payment
Purchase the equipment for 20% of MSRP
Return the full kit and conclude the Agreement

If Customer does not select an option by the end of the term, the Agreement automatically converts to month-to-month billing at the same monthly rate.

12. Early Termination

The lease is non-cancelable.
If Customer requests early termination or ceases to pay:

Customer must pay an Early Termination Fee equal to 50% of the remaining monthly payments.

This fee compensates for the loss of the recurring contract and refurb lifecycle value.

13. Default & Failure to Pay

If Customer fails to make payments or violates the Agreement:

Replacement service may be suspended
Outstanding balances may be sent to collections
Customer remains responsible for all unpaid fees
Legal action may be taken to recover owed amounts

14. Equipment Ownership

All leased equipment remains the property of Headset Advisor, Inc.
Customer receives equipment only for the duration of the lease and may not sell, transfer, or dispose of it.

15. Limitation of Liability

Headset Advisor is not liable for:

Interruption of business
Loss of revenue
Incidental, indirect, or consequential damages
Data loss or communication failures
Compatibility issues with third-party platforms

Maximum liability is limited to amounts paid in the last 12 months.

16. Warranty Disclaimer

Equipment is covered under functional replacement by Headset Advisor, but all manufacturer warranties are disclaimed to the extent permitted by law.

17. Governing Law

This Agreement and these Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Sacramento County, California.

18. Amendments

Headset Advisor may update these Terms at any time.
Changes apply to all future renewals, upgrades, or replacements.

19. Entire Agreement

These Terms, together with the signed Equipment Lease Agreement, constitute the entire agreement between Customer and Headset Advisor regarding leased equipment.

20. Contact Information

Headset Advisor, Inc.
Customer Support: 1-800-683-5715
Email: support@headsetadvisor.com
Website: https://www.headsetadvisor.com