Most people who use headsets are familiar with the names Plantronics (now called Poly), and Jabra. They’ve been to two biggest names in business headsets for decades.
But as with any product, or industry, things change. And besides the products themselves changing over time, there have also been some new headset manufacturers who have entered the headset market.
- Wide variety of cheap headsets you may want to stay away from.
And if that’s not enough to make things confusing, phone manufacturers like Avaya and Cisco have also got into the headset game.
But as much as all that’s true, this blog isn’t about all those other guys. It’s about a new long range wireless headset from Yealink.
For starters, when you hear the name Yealink, most people probably think of desk phones, video conferencing devices, or speakerphones. But today, the Yealink topic is headsets and the new WH62 Portable because in 2021 Yealink added headsets to their product portfolio, and this is the latest model to be introduced.
Yealink WH62 Portable Headset Review + Mic Test
The new WH62 portable is designed to connect to desktop, and laptop computers, and does so through the included DECT USB-A Adapter. And unlike Bluetooth headsets that come with Bluetooth Adapters, this one is DECT. So, what does that really mean?
A DECT Adapter, compared to a Bluetooth Adapter will give you:
- Longer wireless range. Bluetooth headsets normally give you about 50 feet of wireless talk range. Yes, there are exceptions to this, but that’s what most give you. The DECT Adapter that comes with the WH62 Portable, will give you up to 300 feet of wireless range. We did a measured wireless range test, and that amount of distance was confirmed.
- Better density. In other words, if you have a lot of people who work in close proximity to one another, you’ll be able to get more DECT headsets into a crowded office space, compared to Bluetooth.
The Yealink WH62 Portable is the same headset as the one used on the original Yealink WH62, which uses a charging base. And it’s through the charging base that you connect to a desk phone or computer with the original WH62.
The WH62 Portable doesn’t use a charging base because it comes with a USB charging cable and the USB Adapter.
Included in the box
- WH62 DECT wireless headset
- DECT USB-A Adapter for use with computers
- USB charging cable
- Carry case to store, transport and protect everything
So unlike the original WH62, the Portable version, just as its name implies, is designed for the hybrid worker who calls the office anyplace he or she works. That could be at home, at an office, or at the local coffee shop. Wherever life takes you, the WH62 Portable is your travel companion that helps you to stay productive.
The WH62 battery is rated to provide up to 14 hours of talk time. Some might see this as lacking in battery strength because Bluetooth wireless headsets give you more. And if those are your thoughts, you’d be right, except for the lacking in strength part. Here’s why I say that.
For DECT headsets, having a 14 hour battery is actually a bit on the high side of battery strength. Many will give you 7 hours, 8 hours, or a bit more. So, when you consider the WH62 Portable gives you 14 hours, it paints a slightly better picture.
You also have to keep in mind that DECT headsets give you much farther wireless talk range compared to Bluetooth headsets. And that extra range comes at a price because it requires more power to maintain that connection.
And that price you have to pay is in the form of less talk time. Yes, Bluetooth headsets will give you more talk time, and in some cases, a lot more. But at the same time, you can only walk and talk to about 50 feet which is far less than what the WH62 Portable gives you, at over 300 feet. So it’s a trade off.
In terms of recharging the battery, this is done using the included USB cable. The original WH62 recharged using a charging stand. But, realizing that this is the portable version of that headset, it makes sense that it would charge using USB.
The WH62 Portable comes in three different wearing configurations.
- Mono - over the head and covers one ear
- Duo - over the head and covers both ears (this is sometimes referred to as a binaural or stereo headset design)
- And lastly, there’s a Convertible option - This is a headset that can be changed from one wearing style to another with several options included
But, for the purposes of this blog, I’m only discussing the duo model because double ear headsets are the most popular wearing style. And by mentioning the other models, I just wanted you to know that there are a couple of other wearing options available, and not just the duo model.
One nice thing about the WH62 Portable in the duo configuration is that it’s light. And you know, when it comes to headset comfort, lighter is always better. Most double ear headsets that we test and review weigh on average, about 6 ounces. Some weigh a little more, and a few weigh a bit less.
So, for this headset to weigh just 4.3 ounces, it suggests that you could wear it for long periods of time comfortably. Naturally there are other things that add to its comfort such as the soft, breathable ear cushions. The bottom line is you should find this headset to be very comfortable for all day use.
Microphone sound quality
Sound quality is among the top features that people look for when shopping for new headsets. It makes sense when you think about it, because if the headset is going to be used for business calls, you always want to sound as good, and professional as possible.
You don’t want your callers to hear all that noise going on around you. High call quality can only happen if you get a headset that has a very good microphone.
Fortunately, the Yealink WH62 Portable has a microphone that’s excellent. It not only allows you to be heard loud and clear, but through the use of
Yealink’s Acoustic Shield noise reduction technology, your callers won’t hear all the noise in your background.
We tested the microphone on the WH62 Portable against sounds like:
- Office sounds such as people talking, machine noise etc.
- Dogs barking, which is a perfect noise test for those that work from home.
- And finally, we threw the noise of our blender at it, which is always a huge challenge for any headset.
When testing microphones, we normally examine three things:
- How well you sound when talking into the microphone. This lets us know how your callers will hear you. Loud and clear, or faint, distorted and a bit tinny?
- We test the microphone’s ability to eliminate unwanted background noise. Your callers don’t want to hear all the noise going on around you.
- And finally, we evaluate how well the voice audio quality is maintained while the microphone is working to eliminate background noise. Some headsets do well to remove background noise, but struggle to keep the voice audio quality. Other headset microphones do a better job. So, it’s something we pay attention to.
With that in mind, how did the Yealink WH62 Portable do? Let’s start with voice audio quality. I’d give it solid marks for providing a clear, professional sound. Without a doubt, this headset could be easily used for any business application, whether that be an important audio or video call.
So, no real complaints at all. But, if I were to nit pick I’d say that the microphone sound could be a little richer. Don’t get me wrong, the sound was very clear. But for my personal sound preference, I’d like a mic that gives a little more bass tone. Otherwise, it has a solid mic sound overall.
Moving on to noise canceling, I have to rave a bit here.
Yealink headsets have a noise reduction feature called Acoustic Shield, and I have to say, whatever that is, well, it works. I say this because in our sound tests, this headset pretty much eliminated all of it. And I have to say that not all the headsets we’ve tested have done as well.
If you work in a noisy environment, and need a headset that eliminates background noise, well, I think you may have just found your new headset. You’ll have to look far and wide to find any headset that does a better job than this one.
That is, unless it’s another Yealink headset. Simply stated, this thing destroys background noise. I guess that officially makes the WH62 Portable, a noise assassin. And if you’re someone who works on the go, you no doubt find yourself in noisy places. If you do, this headset will keep things professional sounding. And that’s always a challenge for any headset.
Wrapping things up on the sound quality.
how well did the WH62 Portable do to maintain the voice audio quality when the microphone was dealing with loud background noise? Here again, I have to give credit where credit is due.
The WH62 Portable did a great job. Not only did it eliminate the background noise, but while doing that, it kept the voice quality steady, and clear. Many headsets can do one or the other, but struggle to do both. In other words, a headset microphone may do a great job to eliminate noise, but in doing so, it can’t keep the voice quality professional.
In those cases, we find the voice quality to struggle, and in the end, you get sound that’s choppy, even distorted. I didn’t hear any of that when testing the WH62 Portable. It was rock solid. I have to say, Job well done Yealink.
And finally, on the subject of the WH62 Portable’s microphone, it’s not only noise canceling, and flexible, but it can be positioned on the right or left side. Most of us have a preference as to which side we locate the microphone, and believe it or not, many headsets limit the mic placement to one side only.
Remote call answering
One of the features that’s very popular these days is remote call answering. And as the name suggests, this feature allows you to answer an incoming call when you’re away from your desk.
The Yealink WH62 Portable offers this feature when you’re using Microsoft Teams, Zoom, and now RingCentral. You can use this headset with other UC platforms, but you won’t have the remote call answering feature available.
If you’re not familiar with Remote call answering, then here’s a quick overview:
If you step away from your desk, and you get an incoming call, you’ll hear a quiet beep sound in the earpiece of the headset. This is referred to as ring detection. And when you hear this tone, it’s to alert you of the incoming call.
Once you hear that tone, you can press the call control button on the side of the headset to take the call. And to end the call, Press it a second time. That’s all there is to that, so now you’re officially a remote call control expert. Congratulations!
And by the way, this feature is really popular because it gives callers more access to you, and at the same time, you reduce the number of voicemail messages and calls to return. Everybody wins.
Integrated headset mute
When your headset is optimized for use with a UC platform, such as Microsoft Teams for example, it gives you the ability to mute your headset microphone from the headset.
Without this interoperability, you’d have to mute from the application itself which is inconvenient, especially when you’re away from your desk. This headset mute feature is available on the Yealink WH62 Portable when you’re using Teams, Zoom and RingCentral.
On the WH62 Portable, you can press the mute button to mute the call, or you can raise the microphone boom arm upwards to 30 degrees or more to mute, whichever you prefer.
On call busy light
When you're on a call the Yealink WH62 portable helps reduce unwanted interruptions. A red LED lights up on the outside of the speaker, letting others know around you not to disturb.
When the light goes off then they know you're avaiable and able to talk.
Software- USB Connect
Like other Yealink headsets, the WH62 Portable can be used with the Yealink USB Connect software. This software gives you the ability to make several adjustments to your headset.
Some of these adjustments include those that affect sound, wireless range, ringtone volume, busy light, Softphone settings and even noise exposure adjustments. And that’s only a few of the things you can access when you use this headset, and software.
Needless to say, this software gives you the ability to personalize and customize your headset so it works the way you want.
If you’re looking for a headset that can...
- Go where you go, and help you to stay connected using your desktop or laptop computers
- Give you long wireless walk and talk range
- Provide you with professional sound quality, and exceptional noise reduction
- Give you the comfort you need to wear a headset all day long
- Provide you with access to software to personalize your headset then this is a headset that I think is worth checking out.
And if you’re someone who works in an office, at home, or if you’re a hybrid worker who works in many different places, then the Yealink WH62 Portable is a headset you really need to be using. It sounds very good, and the noise canceling is far and away better than anything you’ll find.
Working in many places means you’re bound to encounter noise along the way. And when you do, this is one of the very few wireless headsets that can really put a lid on that noise. So If you want professional sound while on the go, this is your new headset.
Highly recommended accessory
Whether you work in the office or at home, it's nice the WH62 portable has a built in busy light but sometimes that's not enough.
Adding the Kuando UC Omega busy light allows you to place a do not disturb light in the best spot people can see to really avoid interruptions.
The Kuando UC Omega integrates with most leading UC platforms as well to give you a status indicator for on a call, busy, do not disturb or away.
WH62 Portable isn’t what you’re looking for?
Maybe this isn’t the headset for you. If so, make sure to reach out to us here to speak to one of our helpful Headset Advisors who can assist in helping you to find the right, compatible headset solution.
And you know, we’ve been assisting customers just like you for almost three decades. And one thing for sure is we’re headset experts which means we’re your best resource when it comes to researching, or getting matched to the right headset solution.
Have old old headsets, or a tight budget?
If so, we can help. We have a unique headset trade-in program that gives you cash or credit for your old headsets. And if your budget is tight, we have a flexible, and affordable, monthly headset lease program that also includes headset accessories and a warranty that never expires.
If you’d like to know more, contact us today.