When you use a UC (Unified Communications) application, you have the freedom of using your mobile phone or computer softphone application. So, if you're on the go in places regularly that are loud, you'll have a noise canceling headset for both your office and on the go.
The Discover D312U is a very good value and budget friendly headset that's comfortable, sounds good and allows you to connect with your mobile phone + computer.
The soft cushioned leatherette ear cushions, bendable mic and adjustable headband will allow you to wear this headset for hours!
A bonus I like about the D312U is when you're connected to your computer, if you want to get up and walk away, you dont 'need to take the headset off. You can simply unplug the 3.5mm cable from the USB controller, do what you need to do and replug it back in when back to the computer.
"I'm really picky about headsets and I was really surprised that I like this one so much. It fits great, it light, and has a long cord so you don't feel like you are on a short leash. The sound quality is really great, the volume is good so you can hear, and every time I've used the microphone people tell me they can hear me crystal clear. I'm VERY impressed and would recommend this to anyone wanting a great over the head headset for a really good price."
The Plantronics Blackwire C5220 will be an upgrade to the Blackwire C325 with larger more padded ear cushions, and an extremely comfortable headband cushion. In addition, you'll be able to connect with your mobile phones via 3.5mm and USB for your computer softphones as well. If you need USB-A or USB-C, the Blackwire 5200 series comes in both variants depending on your needs.
"There must have been a half dozen headsets I tried including Sennheiser. This is the product that doesn't cause me ear aches and is easy to use. I am using this with a Samsung Galaxy S7. Actually I have two of these - for home and in my travel bag. The $20-30 mobile phone headsets I tried were all too low of quality and resulted in ear aches and poor sound / microphone."
The Sennheiser SC 75 USB is comparable to the Plantronics series of 3.5mm and USB wired headsets. With the SC 75 USB, you'll be able to choose between leatherette and foam cushions for a perfect fit. In addition, a bendable noise canceling microphone boom with HD audio, you'll be able to hear and be heard crystal clear. Like the other Plantronics models, the Sennheiser SC 75 USB doesn't fully enclose your ears, so in high noise call center environments this still may not be the best headset choice. For low to moderate noise call centers, the SC 75 USB is a choice to consider.
"I ordered this headset for business purposes to keep my hands free. The sound quality is crisp and clear, it plugs directly into your phone easily. It is also very comfortable to wear, your ears are protected and nicely cushioned. This is the BEST headset, hands down!"
Unlike the other 3 models the Jabra Evolve 80 is a heavy duty wired headset that will connect with both your mobile phone and computer. With enlarged ear cushions and a cushioned headband, the Jabra Evolve 80 will fully enclose your ears and has ANC (Active Noise Cancellation) for you to zone in on your music or phone calls.
This headset truly does block out all your background noise in your office. The downside of the Jabra Evolve 80 is over long periods of time, this headset will get very uncomfortable and the microphone isn't noise canceling. Meaning, if you want this headset for phone calls, although it will block the background noise in your office, callers are going to hear just about everything happening around you.
"I absolutely love these headphones. i work in a call center with two rows of cubes facing each other and we have short walls. it get very loud! these headphones have been the best thing i could have done for myself. I no longer get lost in conversations, and it allows me to concentrate better. they are a little heavy and and tight, but hoping they loosen up over time. I haven’t listened to any of my calls since using these i’m not sure how the mic quality is, but i feel like my conversations go smoother in general. Worth every penny!"
The Poly Voyager 4320 UC is a professional grade noise canceling wireless headset built for professionals. Dual speakers, with a noise canceling microphone and wideband audio is going to ensure you can hear and be heard crystal clear.
The added benefit you have with a wireless headset in your office, is the freedom to get up from your desk and step away from all the noise around you! That's going to help call center agents be more productive, happy and provide a better experience for callers on the other end.
Lastly, the Poly Voyager 4320 UC was built very well to block out noise around you, but doesn't have cushions that fully enclose your ears. So, depending on the level of noise in your office will depend if the Voyager 4220 UC is a fit for you.
If you want a hybrid headset that's best for canceling out noise, you won't want to overlook the Tilde Pro. This hybrid pair of headphones is Made In France and the quality really sets itself apart from the rest.
You can use the Tilde Pro as a wired headset with the included USB cable to your computer, you can use it via Bluetooth to your computer or mobile phone OR you can purchase the USB-C to 3.5mm adapter and use these headphones on a 3.5mm device.
You'll be able to purchase the Tilde Pro in a number of variants with larger or smaller ear cushions and with or without the mic boom. If you want to use the Tilde Pro for personal use and not feel like you're in a call center, you can remove the mic boom. When it's back to business time, reattach the mic boom to be heard life like!
Watch the in depth review + mic test video yourself
The Jabra Evolve2 65 is fully featured is comfortable and sounds great. You really can't go wrong with this wireless headset for seamless connection to your computer or mobile phone.
Included is the Link 380 USB adapter for improved call quality, connectivity and added call control features like being able to answer/end calls from the headset in another room on compatible softphones. If that features important to you, contact us to verify compatibility.
Watch the in depth review + mic test video and you be the judge
Making Sense of Noise Canceling Headsets for Call Centers
If you're wondering whether noise canceling headsets are night for your call center, it's important to know that noise cancelation actually refers to two different technologies.
The first was introduced decades ago, and it has more to do with silencing background noise for the other end of the line. Either through software or hardware, if a voice isn't detected, the call would be reduced in volume or muted completely via technology known as a noise gate. This allows the voice to be heard clearly during communication, but it put a stop to warbly or washy background sounds when the other side of the line speaks, reducing annoying and disruptive sounds.
On the other hand, more modern noise canceling headsets for call centers are intended to reduce background noise for the wearer, allowing them to hear the other end more clearly in high-noise environments such as a room full of people taking and making calls all day. Call center headsets that are noise canceling are best at giving the wearer a quieter experience even in loud environments, and they're often referred to as active noise canceling, as opposed to just noise canceling.
Both types of noise canceling headsets are great for call centers and the people that work in them day in and day out, but the good news is that active noise canceling headsets typically include both types of noise cancelation -- and, even if not, it's a lot easier to integrate noise canceling via software in the computer than it is to go the other way around without a complicated setup that includes external microphones to listen for and defeat ambient noise.
If you're having a hard time remembering which is which, just know that active noise canceling refers to the speakers in your headset, blocking out ambient noise so that the wearer can hear the line better. Regular noise canceling refers instead to the microphone, dropping the volume of the mic when speech isn't detected to reduce noise that the other end hears.
When using a UC application, being that a headset will be your main communication device, it's important to choose a model that's compatible, comfortable, sounds good and helps you block out the noise in your call center or office to increase productivity and avoid the annoying distractions of a noisy office. For more recommendations for other applications check out the ultimate guide to the best noise canceling headset for your call center 2020