Do you want the best headset? 
In the world of emergency operations, reliable communication tools are not just equipment, they're lifelines. For years, Plantronics (later Poly, acquired by Hewlett-Packard) provided essential push-to-talk (PTT) devices for wired headsets, serving critical sectors like 911 dispatch centers, air traffic control, campus police, and other dispatching operations. Models such as the SHS 1890 and the wireless CA12CD were staples in these high-stakes environments. However, as of June 22, 2025, Poly has discontinued its entire 911/dispatch headset line, including these popular PTT amplifiers and adapters. This rapid end-of-life announcement has left many emergency operations teams scrambling for compatible replacements to maintain seamless, secure communications.
The discontinuation affects a range of products, from wired PTT solutions like the SHS 1890 to wireless options such as the CA12CD and CA22CD. For organizations reliant on these devices, the shift poses challenges in finding alternatives that match the reliability and functionality needed for mission-critical tasks.
But there's good news!
The JPL Scout series serves as a robust, purpose-built alternative designed specifically for the same demanding applications. Available through Headset Advisor, the JPL Scout offers a seamless transition, ensuring emergency responders can continue operating without interruption.
In this blog, we'll explore the JPL Scout's details, its compatibility with wired headsets, and why it's the ideal replacement for discontinued Poly PTT devices. If you're in emergency operations, 911 dispatch, air traffic control, or similar fields and searching for Poly PTT alternatives or PTT headsets for dispatch centers, this blog will help you navigate your options.
JPL Scout Review Video
Before we dive into the details, you might find value in watching our review video of the JPL Scout, that includes sound quality tests. Make sure to check it out because it's short, to the point, and informative.
The Impact of Poly's PTT Discontinuation on Emergency Operations
Poly's decision to discontinue its dispatch headset line stems from broader shifts in HP's product strategy, focusing on newer unified communications (UC) solutions. While this aligns with evolving technology trends, it creates immediate gaps for specialized users. PTT devices like the SHS 1890 provided ergonomic, push-to-talk functionality with quick disconnect (QD) compatibility, essential for environments where operators need hands-free control and rapid response. The wireless DECT PTT system offered flexibility with up to 15 hours of talk time and secure connections for consoles.
The abrupt end leaves 911 centers and air traffic controllers facing:
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Supply Shortages: Limited inventory means prices may spike for remaining units, and repairs become harder as parts dwindle.
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Compatibility Issues: Existing wired headsets may require new adapters, complicating integrations with dispatch consoles.
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Operational Risks: Delays in finding replacements could impact response times in critical situations, where clear, instant communication is vital.
Emergency operations professionals, from PD's, campus police, to military dispatch, need PTT solutions that are TAA-compliant, durable, and tested for high-stress use. That's where the JPL Scout steps in as a direct, reliable, compatible alternative to the discontinued Poly PTT devices.
Introducing the JPL Scout: The Modern PTT Solution for Emergency Services
The JPL Scout series is engineered for critical communications, supporting roles in 911 dispatch, air traffic control, emergency services, and military applications. Unlike general-purpose headsets, the Scout is purpose-built with ergonomic designs and robust features to handle the rigors of 24/7 operations. JPL Telecom, the manufacturer, emphasizes compatibility with existing systems, making it an easy swap for discontinued Poly models.
Key models in the JPL Scout lineup include:
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JPL Scout 300: A wired PTT amplifier with a pistol-grip design for intuitive use. It connects via QD to PJ-7 (2-prong) plugs, common in dispatch consoles. Features include a selectable locking or momentary PTT switch, LED indicators (green for active, red for muted), and compatibility with JPL/PLX QD headsets. It's TAA-compliant and tested for emergency environments, ensuring secure, clear audio.
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JPL Scout 3100: A wireless DECT PTT system launching in 2025, offering up to 500 feet of range, two charging wells for continuous use, and a robust build for mission-critical reliability. It supports DECT security for encrypted communications, ideal for air traffic control or 911 centers.
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JPL Scout 100/1100/1200: Inline PTT switches and adapters, such as the Scout 1100 (QD trigger switch) and Scout 1200 (USB-A/C compatible), providing flexible options for wired setups with momentary or locking operation.
These devices are ergonomically shaped for comfort during long shifts, with features like noise-canceling compatibility and easy integration with dispatch software. JPL tests the Scout series for durability, including waterproofing and impact resistance, making it suitable for high-pressure settings like campus police or emergency dispatch.
Compatible Wired Headsets for the JPL Scout
The JPL Scout's QD connectivity ensures broad compatibility with wired headsets, allowing emergency operations teams to retain existing gear or upgrade seamlessly. Here are recommended wired headsets that pair perfectly with the Scout series:
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JPL-611-PB: A noise-canceling binaural headset with a flexible boom mic for clear audio in noisy dispatch centers. It's lightweight (under 100g), TAA-approved, and features adjustable headbands for all-day comfort. Compatible via QD with the Scout 300 or 1100, it's ideal for 911 operators handling high-volume calls.
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JPL-Connect-1: A monaural headset with advanced noise cancellation and a quick disconnect for easy swapping during shifts. It supports the Scout's PTT functionality, making it suitable for air traffic control where one ear needs to remain open for ambient sounds.
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Other QD-Compatible Options: The Scout works with any JPL or PLX QD wired headsets, including binaural models for full immersion or monaural for situational awareness. For example, the JPL-611 series is tested for emergency use, with features like acoustic shock protection to safeguard hearing during loud alerts.
When selecting headsets, consider factors like mic sensitivity for clear transmission and durability for 24/7 use. The Scout's adapters (e.g., Scout 100 QD to QD cable) ensure plug-and-play integration with consoles from brands like Cisco or Avaya.
Benefits of Switching to the JPL Scout for Emergency Operations
Transitioning to the JPL Scout offers several advantages over discontinued Poly models:
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Reliability in Critical Moments: With LED indicators and secure DECT encryption (in the Scout 3100), it ensures fail-safe communication during emergencies.
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Cost-Effective Longevity: Affordable pricing and TAA compliance make it budget-friendly for public sector buyers, with robust builds reducing replacement needs.
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Future-Proof Design: The upcoming Scout 3100's wireless range (500ft) exceeds many legacy systems, supporting modern dispatch setups.
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Ease of Adoption: Compatible with existing QD headsets, minimizing training and downtime for teams like campus police.
User feedback from dispatch centers highlights the Scout's intuitive PTT trigger, which reduces operator fatigue compared to older models.
Why Choose Headset Advisor for Your JPL Scout Needs
As a leader in communication solutions for over 30 years, Headset Advisor specializes in guiding emergency operations teams through transitions like this. We offer the full JPL Scout lineup, with expert recommendations on compatible wired headsets tailored to your console and environment. Whether you're in 911 dispatch, air traffic control, or campus security, our team can help ensure seamless integration.
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Have Questions?
Contact Headset Advisor today for answers to your questions or for a compatible recommendation. Reach us at info@headsetadvisor.com or 800-683-5715 (Mon–Fri, 7 AM–4 PM PST). We provide prompt shipping, a risk-free trial, and leasing options to fit your budget.
Don't let discontinued Poly PTT devices disrupt your operations. Switch to the JPL Scout for reliable, future-ready communication. Order today at Headset Advisor.
