Managed Headset Program
Headsets, handled.
Headset equipment, defined replacement coverage and refresh options — one predictable monthly program.
- Replacement Ships First
- Wear & Battery Coverage
- Turnover Swaps
- Accidental Damage Allowance
- Equipment
- Covered
- Replaced
- Refreshed
One monthly Program fee
Built for
- 10+ Users
- IT Teams
- Contact Centers
- Growing Companies
- 2,500+ Devices under management
- 35 Companies on the Program
- 1994 Family-owned since
- US-based Advisors who answer the phone
Program equipment from the manufacturers you already standardise on
Buying headsets is simple. Managing them isn't.
The usual way
- Headset Breaks
- IT Ticket
- Diagnose
- Approval
- Order
- Wait
- Deploy
Seven touchpoints. Your team owns every one of them — while the employee waits.
With the Managed Program
- Headset Breaks
- Report Issue
- Replacement Ships First
For covered issues. Return the original within 15 days — we cover shipping both ways.
What's in the monthly fee
One program for the entire headset lifecycle.
Advance Replacement
Your user is back on calls while the old unit is still in transit — not after a repair queue.
Wear & Battery Coverage
Cushions flatten and batteries fade. Neither becomes a purchase order.
Turnover Swaps
Someone leaves, the headset gets reassigned. No drawer full of stranded hardware.
Accident Allowance
One dropped headset per device each year, handled without a conversation about fault.
Predictable Monthly Fee
One line item to budget against, instead of replacement spend you can't forecast.
Refresh Options
You choose at month 36. Nobody gets stuck running hardware three years past its prime.
Replacement process
Broken headset? The replacement ships first.
No return-and-repair cycle. For covered requests, the replacement is on its way before the original comes back.
-
01
Report the Issue
One call or email. No RMA maze.
-
02
Replacement Ships First
Same model — or an equivalent if unavailable.
-
03
Return Original Within 15 Days
We cover shipping both ways — the replacement out and the original back.
What do I return?
The complete full kit: headset, USB dongle, charging base if applicable, required cables and included accessories. Missing components are subject to the missing-component fee schedule.
Purchase the hardware — or hand over the lifecycle.
Traditional purchase
- You pay for the hardware up front
- You manage replacements
- You handle turnover
- You fund failures separately
- You manage the refresh cycle
You own the gear — and every event in its lifecycle.
Managed Headset Program
- You pay one monthly line item
- We manage replacements
- We handle turnover
- Failures are covered, not budgeted
- We manage the refresh cycle
One fee. One process. One refresh decision at month 36.
Headsets typically run $4–$20 per user each month. See what your team would actually pay.
Get Team PricingCoverage
Clear coverage. Clear exclusions.
Covered
- Manufacturing defects
- Failures due to normal wear and tear
- Battery and charging failures
- Defective components
- Same-model employee-turnover swaps
- One accidental-damage replacement per device every 12 months
- Advance replacement shipping
- Standard shipping for returned equipment
Not covered
- Loss or theft
- Intentional damage, repeated abuse or misuse
- Environmental damage such as fire or flood
- Use outside manufacturer specifications
- Accidental damage beyond the annual included allowance
Additional fees may apply for lost, stolen, destroyed or non-returned equipment and for missing components.
View Full Program TermsAt month 36
At month 36, choose what works next.
Upgrade & Renew
New equipment, new term.
Continue Monthly
Same equipment, same rate.
Buy
Purchase for 20% of MSRP.
Return
Send back the full kit; conclude.
Most teams choose Upgrade & Renew — it keeps everyone on current equipment as needs and platforms change, without a new capital request. No action needed either way: if no option is selected, the Program continues month-to-month at the same rate.
The details
Frequently asked questions
Why is the term 36 months?
The fixed term is what makes the rest of the Program work. It is why the monthly fee stays flat for three years, why replacements are covered instead of quoted each time, and why there is no deposit or upfront hardware cost. The initial term is 36 months and non-cancelable; after that it continues month-to-month at the same rate unless you choose another option.
Is this just a headset lease?
No. A lease finances hardware. This combines the equipment with defined replacement services — advance covered replacements, turnover swaps, an accidental-damage allowance — and clear lifecycle options at month 36. The services are the point; the hardware is how they get delivered.
How does pricing work?
Most business headsets run between $4 and $20 per user each month, depending on make, model and quantity. Other telecom hardware — desk phones, conferencing systems — sits well above that range and is quoted separately, so there is no single number that covers every deployment.
Use Get Team Pricing and an advisor will build the actual figure for the mix your team needs.
Can we trade in our current headsets?
Yes. We buy back used business headsets, and a trade-in can offset the cost of moving a team onto the Program. Tell your advisor what you're running today and they'll factor it into your pricing.
What happens if a headset breaks?
For covered issues, the replacement ships in advance so your user gets back to work quickly. You then return the original complete full kit within 15 days using the Program return process.
Is accidental damage covered?
One accidental-damage replacement per device is included every 12 months. Accidental damage beyond that annual allowance is not covered.
What happens if equipment is lost or stolen?
Loss and theft are not covered, and additional charges may apply under the Program Agreement.
What happens when an employee leaves?
The Program supports same-model turnover swaps and reassignment so the equipment stays productive. Lost or unreturned equipment is not treated as a turnover swap.
What has to be returned?
The complete full kit: headset, USB dongle, charging base if applicable, required cables and included accessories. Missing components are subject to the missing-component fee schedule.
Can the replacement be a different model?
Replacements are the same model when available, or an equivalent model if the original model is unavailable.
What happens after 36 months?
You can upgrade and renew, continue month-to-month at the same fee, purchase the equipment for 20% of MSRP, or return the full kit. If no option is selected, the Program automatically continues month-to-month at the same rate.
Your program advisor
Talk to Josh before you commit.
Josh runs the Managed Headset Program. He'll confirm what your team actually needs, price the deployment, and answer the awkward questions about the term before anything is signed.
Stop managing headset problems one purchase at a time.
Tell us how many headset users you're managing and we'll show you what the Managed Headset Program would look like for your team.
Sitting on older headsets? Ask about trading them in — we buy back used business equipment, which can offset the cost of moving your team onto the Program.
800-683-5715 · info@headsetadvisor.com
Plain-language summary. The executed Managed Headset Program Agreement controls if there is any conflict. 36-month initial term, non-cancelable. Taxes may apply.