Bluetooth Headsets For Business Communication

Business Bluetooth vs consumer Bluetooth

A Bluetooth headset built for music can sound fine to you and poor to your callers. In our business Bluetooth headset test, Drew lists what goes wrong with consumer models on work calls: background noise bleeding into calls, weak or inconsistent mic clarity, compressed audio that sounds robotic or choppy, limited range, questionable battery life and dropped connections. As the article puts it, "Bluetooth technology itself is capable of excellent performance. The problem lies in headset design." Our guide to earbuds on business calls covers the same ground for earbuds.

On your computer, use the USB adapter

Business Bluetooth headsets usually ship with a small USB adapter. Use it for Teams, Zoom and other calling apps on your computer. Paired straight to your computer's Bluetooth, a headset loses answering and ending calls from the headset, headset mute and your mute status in Zoom and Teams, as our article on Bluetooth headsets on work computers explains. Our USB dongle vs direct Bluetooth guide adds why IT teams prefer adapters: one connection method across every laptop. On your mobile, Bluetooth is the normal connection.

Earpiece, open ear or over the head

• Earpiece: the Yealink BH71 is a small, lightweight single-ear headset that leaves one ear open for awareness. The BH71 Pro adds a charging case for long days on the road, per its listing.
• Open ear: the Shokz OpenComm2 uses bone conduction and leaves both ears open. We sell it with a USB adapter (USB-A or USB-C) for your computer. One thing users comment on, our test notes, is the need for a bit more volume.
• Over the head: for a desk, a single or double-ear headset with a boom mic, like the Yealink HA64 Pro or the Jabra Evolve2 55, whose listing says "Certified for Microsoft Teams, Google Meet, and Zoom."

Need a desk phone too? Look at DECT plus Bluetooth

Don't choose a headset just because your desk phone has Bluetooth. Our DECT vs Bluetooth guide warns that a Bluetooth headset may pair with a desk phone and still not answer, end or mute calls the way you expect, so check your exact phone model first. Many DECT headsets are made to connect to business desk phones, and some combine both: the Yealink HA64 Pro and HA68 Pro have Bluetooth built into the headset, with DECT for your work connection and Bluetooth for your mobile. Both reach up to 606 ft on DECT. Our office phone headsets show the cable or lifter each phone brand needs.

Buying Bluetooth headsets for a team

Choose one or two models so your IT team supports one setup, and order the version (UC or Teams) that matches your calling app; our Teams vs UC explainer covers the choice. We quote volume orders on our team quote page, and the Managed Headset Program covers teams of 10 or more. Questions? Talk to an Advisor.