Do you want the best headset? 
If you work in emergency operations such as in Police Dispatching, Air Traffic Control, or in Military Communications, you are likely no stranger to dispatching.
Dispatching is what initiates the movement of resources to where it’s needed in urgent or crisis situations. And one of the important components within the communication link is radio equipment like Poly’s Push-To-Talk (PTT) equipment. Over the years, this has included products such as:
- Wired PTT Adapters like the SHS-1890
- Wireless PTT Adapters like the CA12/CA22 CD’s
- PJ Two-Prong modular adapters
- Wired communication headsets to go with the adapters
This blog is to provide you with an urgent update on the availability of these long time products, and how this will affect you.
News Flash!
As of June 22, 2025, Poly has officially discontinued offering the 911 dispatch line of products.
That’s not welcomed news for those who work in emergency operations centers!
- What will you do when your wired or wireless dispatch amplifier quits working, or has sound quality issues?
- Will replacement parts be available? If so, for how long? Then what?
- Who can I turn to for help with out of warranty repairs?
- Can I still buy new replacement dispatch adapters? If so, for how long? Then what?
Dispatch Centers Are No Joke
When you give thought to the nature of the work that’s being undertaken within the walls of public safety centers, it’s easy to see that this is serious business.
The safety of the public is at stake, and time is critical. Dispatchers can’t accept equipment that doesn’t work, or operates at less than peak efficiency. So when the news of Poly’s dispatch line being discontinued is allowed to sink in, it begs the question, where will you go to fulfill your dispatch radio headset needs?
Good News!
Many stories have a silver lining, which is the case with this story.
The list of available alternatives to Poly’s 911 Dispatch equipment is short, real short, but there is one alternative you can consider. And, you won't have to replace your current Poly headsets which will save you some money.
JPL Scout 300 Wired PTT Adapter
For those who prefer a wired PTT device, JPL offers the Scout 300.
Very similar to the Poly SHS 1890 PTT adapter, the Scout 300 has many of the same features, and can be used seamlessly as a direct replacement.
- Compatible with Poly’s QD headsets for 6 wire operation
- Pistol grip, ergonomic design for comfort
- Push to talk
- Release to mute
- Trigger lock
- Wrist lanyard for added convenience and security
- LED indicators; green for active mic, red for microphone mute
- Convenient volume adjustment via integrated scroll wheel
- PJ-7 2 Prong Plug
- TAA compliant
- 2-year warranty
JPL Scout 3100 Wireless PTT Adapter
For those who prefer to be untethered, there’s the JPL Scout 3100 wireless PTT.
Like the Poly CA12/22 CD, the Scout 3100 has many of the same features you’ve come to expect in a wireless PTT device, such as:
- Compatible with Poly QD headsets
- Two charge bays in base; one for PTT, one for spare battery
- Battery is hot swappable giving you 24/7 PTT access
- Talk time: wideband 8 hours - narrowband 10 hours
- Charge time: 4 hours
- DECT Security Step C, Encryption: FIPS-140-2
- Wireless range up to 500 feet (line of sight)
- Left / right side belt clip wearing
- Thumb wheel volume adjustment
- Transmit volume adjustments on base
- LED indicators for: active / inactive microphone - power on / off - headset pairing - PTT in use
- Dual connectivity - PC + analog
- TAA compliant
- 2-year warranty
Anyone who’s concerned about the Poly PTT products being discontinued should rest easier knowing that there’s a quality product line available to step in and take over. No downtime, no learning curve, and no need to replace your existing headsets.
JPL Scout Videos
Ways To Save On A New Scout
The JPL Scout PTT devices are a good replacement for the discontinued Poly PTT products. Orders can be placed on the Headset Advisor website.
- Use coupon code BLOG, you’ll receive a nice discount on your order.
- To save even more, trade in your old headsets for cash or credit.
- And if you want to keep this party going, combine the coupon code and the headset trade in for even greater savings.
For those with a tight budget, consider the Headset Advisor headset lease program. No need to use budget money to pay for headsets upfront. You can acquire the equipment you need for your team for one low monthly rate, and use the budget money for other areas of your operation.
The lease includes a warranty that doesn’t expire, so there’s no need to spend time tracking devices for warranty status. Replacement accessories such as ear cushions, batteries etc are also included which will save you time and money, not to mention the added convenience.
Houston, We Have A Problem
Yes, the fact that the Poly PTT devices have been discontinued is a problem. But fortunately, there’s a professional solution ready to pick up where Poly is leaving off in the JPL Scout. And the transition is seamless.
- There is little to no learning curve.
- You can continue to use your current Poly headsets because they’ll plug right in.
- You have the choice of wired, or wireless PTT adapters offering unlimited talk time
- The 300 and 3100 come with a 2-year warranty, with support by Headset Advisor
- You have the choice of several different connection configurations to choose from so you can select the type that meets your needs.
So when the time comes to replace your current Poly PTT equipment, you’ll know where to go for replacements; Headset Advisor, and the JPL Scout!
Have Questions, Or Need Some Help?
Headset Advisor is available to answer your most pressing communication questions. Solving problems, matching needs with compatible solutions and providing the industry’s best customer support is what we’ve been doing for over 30 years. So if you need a tailored recommendation, or have a question about headsets, don’t hesitate to contact us for some expert advice.
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