In all my years of office work I haven't had a need for a headset until recently. I wasn't sure how to begin. I didn't want to completely change my phone system - or have compatibility issues. I chatted at length with one of their reps who was able to find a good match for my phone system. He even explained, and recommended, a lifter, which I knew nothing about. (Glad I added that item.) The headset has been quite helpful when I'm working with a client and need to use both hands on the keyboard. No more putting people on speaker just so I can be hands-free! Thank you for working to match my needs to the right products, and even answering my followup questions.