If you’ve used a headset for business, you know how important it is to have your microphone adjusted well so you sound clear and professional at all times. The last thing you want is to sound garbled, too low or high, crackling or anything else that makes you sound less than great.
So what do you do when something occurs, and you no longer sound good? You know, one of those Murphy’s Law moments. What can you do?
In this blog, I’ll give you some pointers as to what you can do to:
- Test your microphone sound
- Adjust your microphone
- Perform firmware updates
- Know if your headset is defective
Before I begin, I wanted to let you know that, we talked about this in a recent episode of the Headset Advisor show. Make sure to check it out and hear what we have to say about this.
If you do, make sure to smash that like button, and if you like our content, consider subscribing to our channel because we talk about new headsets, conference phones, webcams and many product comparisons. We’re a great source of information for communication hardware.
You can view this short, 4 minute video below.
Okay, so there you are, talking to your customers while on your headset, and then all of a sudden you have them telling you that you sound bad. This can be puzzling because you never sounded bad in the past, so why now you might ask. There could be a number of reasons why you sound bad on your headset, but this blog won’t be covering that. Instead, I’ll provide you with some things you can do to help get things corrected so you’re back to sounding like the true professional you are.
When your callers say you sound bad, that can be difficult to pin down. Sounding bad can be a lot of things. It could be static. It could be volume that’s too low or high. It can be distortion that makes you sound like you’re making a ransom call. Whatever it is, you need to know what it is, and then get it resolved.
Windows to the rescue
In Windows, you should have an app called voice recorder. Search your computer for this app, and then once you launch it, you can record your voice using your headset. The playback from this recording should give you the information you need.
Open up your favorite browser
If you open up your favorite browser, and do a search for a sound recorder. You should see quite a few results come back from that search, some that are free. Like with Windows, simply record your voice while using the headset and then play it back to see how you sound.
Firmware update may be needed
You’d be surprised what a firmware update can help to resolve. Here at Headset Advisor we specialize in headsets, and have since 1994. During that long stretch of time, we’ve come to appreciate the many ills that can be resolved by simply doing a firmware update. This is something that you should do, and you may find that this one simple thing ends up fully resolving your audio quality issues.
It’s not uncommon for companies to have a policy that restricts employees from downloading software. It’s a security measure employed by many. So what can you do if your company has this policy? There is a workaround.
Headsets are typically mobile. In other words, you can generally move them from place to place if needed. In this case what you’d do is move the headset to where you have a computer not on the network.
This could be your own personal laptop for example. Once you’ve sourced this alternate computer, plug it in and go through the firmware update process. Once completed, return your headset to your work computer, and you should be good to go.
Hit up the Headset Advisor Team - it’s free!
At Headset Advisor, we have a team of trained support staff located in Northern California. At any time if you need assistance, simply give us a call to speak with one of our friendly team members. This service is free whether you’re one of our customers or not. Though once you see how awesome our support team is, I think you’ll want to be part of the awesomeness right away.
When calling, simply say that you’d like to do a sound test. Our team members can then give you advice on how you sound, and the steps you can take to eliminate the problem and optimize your audio.
We’re available Monday through Friday, from 7:00 a.m. PST to 4:00 p.m. PST, and we can be reached at 1-800-683-5715
One additional benefit of calling our support team is they can accurately determine if your headset is in need of adjustment, or, if your headset is defective and needs replacing.
Headset problem or device problem?
Poor sound quality can many times be resolved by a simple adjustment. This is very common. Poor sound quality can also be associated with the device your headset is connected to. As mentioned earlier, it can also be due to the need for a firmware update. If none of these things resolve your headset sound issue, then it may be in need of replacement.
All products have a useful life, and the length of that life depends on a few things:
- The quality of the product
- The care that the product has received
- The amount of use (occasional use, daily use, heavy use)
- Single person use, or shared headset
Though a malfunctioning headset can be seen as problematic, or even defective, it can sometimes be as a result of your desk phone or computer. It’s easy to say that the headset isn’t compatible with the device it’s connected to, but all too often it has nothing to do with it being incompatible.
Maybe your phone volume is elevated, and when using the headset, it sounds distorted. In this example, you’d simply lower the phone volume to about halfway on the adjustment dial, and you’d be surprised how many times that one thing will clear up a bad sounding headset.
Headset issue or phone issue? In this case it’s a phone issue that’s responsible for the headset issue. The point here is make sure to examine the host device too, and not just the headset. You may find that the poor sound quality you’re experiencing isn’t a headset issue at all, but a device problem instead.
Headset trade-in & rental
If you do come to the realization that your headset needs replacing, keep in mind that Headset Advisor has a unique trade-in program, as well as a one-of-a-kind headset rental plan. Both will allow you to save money when updating your headset. Contact us today to learn more about these special programs.