3 Best Noise Canceling Headsets For Call Centers Using Desk Phones + Computer + Bluetooth

In most applications having a headset that connects to all 3 devices of desk phone, computer and mobile phone is usually overkill or not needed. That being said, for multi connectivity like this, you'll be limited to a noise canceling wireless headset.

#1 Plantronics Savi 8220

For blocking out noise and having multi connectivity to your desk phone, computer and mobile phone, the Plantronics Savi 8220 is a perfect choice! With larger cushions and active noise cancellation, the Savi 8220 will do a great job to cancel out your office background noise. In addition, a superior noise canceling microphone will help eliminate the noise your callers will hear as well. With very limited choices of a noise canceling headset that works with a desk phone, we were excited to see the creation of the Plantronics Savi 8220.

"The headset was purchased for the ability to use as a multi-purpose device between Skype for business on the computer as well as answering a desk phone. The heads that was ordered with an adapter to allow for the electronic hook on the desk phone and could not have asked it to work better. Headset is very comfortable with great quality in sound as well as noise cancellation. Battery life is decent but if you use the phone for support call the entire day you might find it to be a little short."

-Adam Ouellette

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#2 Plantronics Savi W720

The Plantronics Savi W720 was discontinued and replaced by the Savi 8220, but is still a very good choice to consider, for a noise canceling headset to connect with your desk phone, computer and mobile phone. There should be stock for quite some time of new and certified refurbished options, and should save you money compared to the Savi 8220. That being said, the Savi W720 rests on both ears, but won't fully enclose your ears, so if you're in an extremely loud office, this headset may not be the right fit for you.

#3 Sennheiser SDW 5066

The Sennheiser SDW 5066 is another wireless noise canceling headset that will connect to your desk phone, computer and mobile phone. But, similar to the Plantronics Savi w720, this headset won't fully enclose your ears and still might not be enough noise cancellation in loud office or call center environments.

If your main concern is blocking out noise in your office that callers would otherwise hear, the SDW 5066 is one to highly consider. With super wideband audio and an ultra noise canceling microphone, background chatter a caller would otherwise hear would be highly reduced.

Another unique feature the SDW 5066 offers that neither Plantronics models offer is the ability for you to use the base station as a gateway to either connect your preferred Bluetooth headset, speakerphone or wired headset to be used on this charging base. So, you have added flexibility.

 

Conclusion:

Overall if you need to cancel out the most noise in your office, out of these 3 options, the Plantronics Savi 8220 is going to be the best choice. Unfortunately on all 3 models, they still won't fully enclose your ears, but having dual speakers in louder working spaces is going to be your best bet to increase productivity in your call center and reduce the fatigue that comes with noise in the office. For more recommendations for other applications check out the ultimate guide to the best noise canceling headset for your call center 2020