Are you a Technology Consultant, or a Telecom Agent for RingCentral, Microsoft Teams, Zoom or some of the other popular UC Platforms? Well if you are, then this blog is for you.
Your time is valuable, and it needs to be spent on developing new business, and taking care of your current customers. Finding new business should always be an ongoing process, and taking care of your customers should always be high on anyone’s priority list.
So, when your customers need headsets to go with your service, the last thing you need to be doing is becoming a headset expert.
Honestly, spending time researching headsets is a colossal waste of time. Here’s why that’s true.
- You might end up providing them with the wrong headsets, and if you do, guess what? You’ll be spending even more time as you attempt to correct the problem.
- To make the right recommendation, you will need to be familiar with all the available headset options. That alone will consume a massive amount of time. And even if you are fairly knowledgeable, these headset products are in a constant state of change, which means it requires constant attention. Do you have the time to devote to this, and do you even want to devote that time?
- If you do provide the wrong headsets, it can also reflect poorly on you, your company, and even your service. This is because a customer can see this incompatibility with something being wrong with your service, and not the headset. That can open up more questions, and the types of questions you really don’t need to be addressing. Worse yet, it can open the door for them to consider a competitor's service.
- Depending on where you sourced the headsets, you may end up with exchange and return issues that once again, consumes time.
- You’ll also be covering shipping costs a second time because today, customers expect the shipping to always be free (thanks Amazon).
I could add to this list, but I think you get the idea. And you know, all that time you’ll be spending on being a headset Guru, is actually time you could be spending on gaining new customers. So when you consider the time spent on researching headsets, you’re actually losing money.
The other thing is headsets today aren’t the headsets of yesterday.
In the past there were a couple of brands, notably Plantronics (now Poly), and GN Netcom (Today going by the name Jabra). And you know, within each of these brands back in the day, there were a very limited number of headset choices, with very few of them being wireless models.
Fast forward to today, and it’s easy to see that technology has a grip on modern day headsets.
First, there are many many more headset providers. Here are just a few of them:
- EPOS (formerly known as Sennheiser)
- Cyber Acoustics
- And a rash of cheap brands plastered across the internet
So, there are far more brands to be aware of, and understand, which further complicates the subject.
Secondly, among all of these brands are many different headset options to choose from. There are a ton of wired headset options, and a fast growing list of wireless models.
And speaking of wireless, you can choose from wireless headsets that operate off of DECT technology, or models that broadcast using Bluetooth. So what’s the difference, and which one is best for your customer?
In fact does your customer need wireless headsets at all, or would a wired headset model be sufficient for their needs? And speaking of needs, will you be providing headsets to meet their needs of today, and if so, what about your customer’s needs in the near future?
You see, if you don’t take future needs into account, and your customer ends up needing headsets in the near future, that will reflect badly on you because it will be clear that their future needs weren’t taken into account when you provided the initial headsets.
And when it comes to the technology used in today’s headsets, well, you should plan on spending some time with your nose in a browser. That’s because headsets today have a lot to offer, and if you don’t know about the latest technology features, then you’ll be doing your customers a disservice.
- What’s Active Noise Cancellation, and what does it do? How would a feature like this benefit your customers? How does this compare to passive noise canceling?
- What’s Transparency mode? What’s it do, and does your customer need it?
- What are Smart Sensors, and what do they do? How about WindSmart technology?
- Which headsets offer the best noise canceling microphones? How do you know? Is the model that has superior noise canceling right for your customer?
- What if your customer has a tight budget but REALLY needs a certain headset, but doesn’t have enough money in the budget to buy them? Do you have a solution? If so, what is that solution?
- What’s SoundShield, and Acoustic Fence?
- Which headsets provide the best audio? How can you know for sure?
- What about headset software? Who offers it, and what does it do? That alone is going to take your time because software can control a lot of different things on a headset.
Do yourself and your customers a favor by skipping all that wasted time because we have a far better solution for you both.
Headset Advisor, a company that has specialized in business grade headsets since 1994, has a unique, one-of-a-kind headset Partner program that you really need to know about.
And to help put into perspective how long we’ve been helping customers with headsets, gas was averaging $1.11, and the big name in online searching was Lycos.
You get the idea, we’ve been at this awhile, and without a shadow of a doubt, we know headsets like the backs of our hands because we live and breathe it every day.
So rather than wasting your time becoming a resident headset expert, why not lighten your load and hand that job off to us?
Here’s why that suggestion makes perfect sense for you, and your customers.
- First, when you give us the task of providing headsets to your customers, we fully understand, and respect the fact that this is your customer. And we will treat your customers with the utmost respect.
- Secondly, we do a thorough fact finder so that we fully understand your customers current, and future needs. This is so we can make a perfectly tailored headset recommendation.
- We then provide the customer with a written quote.
- Once the customer decides on their preferred solution, we work with them to close the deal, including giving them the option to acquire their headsets on a monthly payment program that could also be set up to run parallel to your service term.
- Once the order is placed, we ship, and then we follow up with the customer to assist them in getting the headsets set up and working.
Your customers get a headset expert to work with, and you get to free up your time from headset tasks, and finally, you get paid just for referring us.
You get to spend more time finding new customers, and less time involved with headsets. Your customers will be happier, and they’ll get the right headsets for their exact needs.
This is truly a win-win-win situation.
- Your customer wins because they get an expert headset company to work with.
- You win because you aren’t spending your time on headsets, and you’ll get paid 10% for referring us
- And we win because we get someone new to talk headsets with.