You know, a headset, like just about any other product, can always be improved. After all, there’s no such thing as a perfect headset. The microphone sound quality might be enhanced, the microphone noise reduction ability might be improved so that your callers hear less of your background noises.
Maybe an updated model comes with Active Noise Cancelation, where the former version didn’t have it. Whatever it is that makes a headset better, is, well….better.
When headsets first came out to work in office environments, there wasn't a lot of headset brands, or model choices. And the choices you did have were far less sophisticated compared to what’s available today.
The brand that’s today’s topic is Yealink, which is an Asian company that’s been around for some time. They’ve been mostly known as a manufacturer of good quality technology products such as Voip phones,as well as audio and video equipment.
More recently though, Yealink decided to enter the headset space, and I have to give credit to Yealink. Their first generation headsets were solid right out of the gates.
They gave those headsets a lot of nice features, superb noise cancelation, a nice interactive 4 inch touchscreen, optional integrated wireless phone charger, and longer wireless range compared to any other make or model we’ve ever tested. All this at a lower price point.
It would make sense to me if you were wondering if these headsets are so good, what is it that needs improving? Answering that question is what this blog is all about.
Yealink headsets are now RingCentral optimized.
Prior to this announcement, Yealink headsets weren’t compatible with RingCentral. In other words, if you use RingCentral for your business communications, and use a Yealink wireless headset, if you stepped away from your desk, you wouldn’t know if you were receiving an incoming call.
Yes, the Yealink headset could be used with RingCentral, but you couldn’t take calls remotely because you’d have to return to your desk. And that assumes you could hear the ring of an incoming call while you were away from your desk.
Headsets that are optimized for use with RingCentral operate differently. For those headsets, when you step away from the desk, and you receive an incoming call, you’ll hear a beep sound in the headset earpiece. Once you hear this sound, you simply press a button on the side of the headset
to take the call, up to the wireless range of your headset. When you’re done with the call, press the button again to end it. Getting notified, answering and ending calls are all done while away from your desk.
You now get remote call answering
With this new enhancement, Yealink headsets are now optimized for use with RingCentral. This means that going forward, when using a Yealink headset with RingCentral service, you’ll get remote call answering. This is a feature that was previously unavailable up until now.
Why is this optimization important?
So what’s the big deal you ask? Well, for starters you stand a better chance of not missing important calls. You know how it goes; you’re expecting an important call, and you’re waiting at your desk for it.
The moment you step away is when the call comes in. So what happens now that you missed that call? You return the call, and when you do you’ll probably end up in their voicemail too. And so the game goes.
If you’re someone in Sales, for example, being accessible to your customers is extremely important. Missing those important calls can mean losing business, and nobody in Sales wants to do that because business is hard to get, and easy to lose.
This simple headset feature that’s now available for Yealink headsets is going to make a lot of people very happy. I say this because once you use remote call answering, you’ll find that it becomes a must have feature in any future headset you might use. And those who’ve used this feature in the past will applaud this new change.
Skip all those voice messages
The other benefit of having remote call answering is it helps you to avoid a mountain of voice messages. Every time you miss a call, you run the risk of your caller leaving you a voice message. Miss a lot of calls, and you may end up with a ton of messages to listen to, take notes on, and of course, calls to return.
And the frustrating part of all this is you probably won’t end up talking to anyone when you do return those calls. Not to mention that all this activity is very time consuming. The time spent could clearly be used more productively in other ways.
With Yealink headsets now being optimized for use with RingCentral, you not only get the remote call answering, but you’ll also have the feature of microphone mute, and unmute directly through the software, and ultimately at the headset. So in that sense, there’s mute integration with RingCentral as well.
Integrated Mute feature
Not only do you get the very useful feature of remote call answering, but you can now also mute your calls directly from the headset. This is due to the new RingCentral optimization. Without this capability, you’d have to mute your headset microphone directly from the application itself. This is sometimes seen as a hassle, in particular if you’re not at your desk.
So if you use a Yealink wireless headset, and you want to turn off your headset microphone, just press the mute button on your headset, raise the mic boom arm, or however the microphone mutes. The good news is you don’t have to mouse your way around the application to find the mute feature.
The bottom line
The key takeaway in this episode is if you’re currently using a Yealink wireless headset, and RingCentral service, then you now have a new headset feature that can really make a difference. In fact, you have two; remote call answering, and headset mute.
And for those who are shopping for new wireless headsets, this new update helps to make Yealink wireless headsets even more attractive as a headset buying consideration.
Either way, adding these two new features to an already nice wireless headset is like icing on the cake.
Do you have a question, or need some help?
If you have a question, or you’d like to get a tailored technology solution, or even some help getting your headsets set up, then contact us today and one of our friendly Advisors in California will be here to assist.