Polycom Headset Compatibility Guide: Everything You Need To Know

Polycom Phone Compatible Headsets

Out of all the choices of headsets you can choose from, we've narrowed down a few most popular choices that are verified compatible. Before choosing a wired or wireless headset to go with your Polycom corded or cordless phone, you'll want to know the best headsets that are compatible. For more headsets compatible with office phones, visit the

office headset compatibility guide: compatibility made easy

 

FAQ

Q: Why do I have to purchase a separate adapter to go with a wired headset for my Polycom phone?

A: Being that there's so many different phones available, headset manufacturers have to make various different cables, depending which model of phone you're connecting to.

Q: How come I have to purchase a separate accessory to answer/end calls away from my Polycom phone with a wireless headset?

A: Out of the box either wireless headset is compatible, but in order to answer/end calls away from your desk, the recommended accessory will be required.

Q: How do I find compatibility for other desk phone brands?

A: Visit the office headset compatibility guide: compatibility made easy

 

Understanding Headset Terminology

Quick Disconnect: Out of the box this is the name of the cord that's on your Polycom compatible headset that connects to the direct connect cable.

 

Direct Connect Cable: This cable connects from your Polycom headset to the headset port of your Polycom phone.

Electronic Hook Switch: Otherwise known as an EHS cable, this accessory connects from a wireless headset charging base to your Polycom phone. Allowing you to answer/end calls when away from your phone.

Handset Lifter: Like an EHS cable, a Handset Lifter also allows you to answer/end calls away from the phone, but physically picks up and hangs up your handset.

 

Verified compatible Polycom headsets 

• Discover D711 (single speaker)
• Discover D712 (dual speakers)
• Discover D713 (over-the-ear)
• Discover D722 (dual speakers to fully enclose your ears)

How To Use Your Polycom Wired Headset

Simply plug the D101 or D106 direct connect cable into your compatible Discover D700 series wired headset, then plug the other end into your Polycom desk phone, into the HEADSET port.

 

In order to use your Discover headset on your Polycom phone, press the headset button on your Polycom phone to answer/end calls.

Note: D101 is for Polycom models with RJ9 headset port. D016 is for Polycom models with 2.5mm headset jack. 

 

Verified compatible Polycom wireless headsets

• Discover Adapt 30 (DHS14 is the recommended accessory to answer/end calls away from the phone)
• Discover D904 (D629 is the recommended accessory to answer/end calls away from the phone)

 

How To Use Your Polycom Wireless Headset

Option 1- WITHOUT EHS cable

1. Remove your headset from the charging base and it will auto turn on
2. To answer/end calls, press the HEADSET button located on your Polycom phone

Option 2- WITH EHS Cable

1. When a call comes in, simply remove your headset from the charging base and you'll be on the call
2. OR leave your headset on throughout the day and press the on/off button on your D904 or Adapt 30 headset to answer/end calls up to 350 feet away from your desk