How To Fix Plantronics USB Headset Not Working Properly | Headset Advisor

Over the years, we’ve received countless calls from customers who report having abrupt, out of the blue issues with their USB headsets. The headset is working fine one moment, and the next moment it has static, speaker problems, microphone problems, volume issues and more. 

Drew pretending to throw headset out of frustration

The knee jerk reaction by many is to discard the headset and buy a replacement. If you’ve had a similar thought if faced with USB headset issues, hold off on that thought until you read this blog.

Better yet, why not watch the video I made on this very subject? A lot of people like watching their content rather than reading it.

If you’re like minded, then here’s our video where I discuss a possible solution to this nagging, ongoing issues experienced by the masses. 

If you’re still reading then join me as I help break down the details on getting your USB headset working better. 

Step 1 

Download the Plantronics (now Poly) Hub Software 

Step 2 

Once downloaded, make sure that your USB headset is plugged into a USB port on your computer. 

Step 3 

Look for “notifications” that should appear in the upper right side of the screen. Click on that. 

Step 4 

On the next screen you’ll be looking for “update”. Click on this.

Step 5 

On the next screen you should see “download”. Click on this and you should see it say, “downloading” 

In most cases, going through this process will fix a multitude of issues. Chances are high that if you navigate yourself through this process, you’ll likely come out the other end with a better performing USB headset

Still having issues? 

If this process didn’t fix your problem, make sure to watch my video on this because in it I provide you with a link to another remedy that might resolve your headset issue(s). 

I want to make sure that you try these fixes so that you don’t have to discard your current headset and purchase a new one. That takes up your time, costs you money, and if the headset ends up in the landfill, that’s bad for our environment. 

If these fixes don’t solve your problem, then reach out to us here at Headset Advisor and we can likely provide you with trade in credit for your old headset that you can apply towards the purchase or rental of a new headset.

If you’re not familiar with our unique rental program, you can watch the video below to learn more. It’s inexpensive, it’s flexible and there’s no long term contract. 

Thanks for reading and/or watching. I hope that you received some value in this content. If you have any headset related questions, or just need a compatible headset recommendation, don’t hesitate to reach out to us here at Headset Advisor.

The advice and recommendations are free, and you don’t have to be our customer either. We’ve been helping customers since 1994 with all their headset needs, so reach out if you need some help.

Headset quit workingPlantronics headset troubleshootingPlantronics hubPlantronics troubleshootingPlantronics usb headset not working properlyPlantronics usb headset troubleshootingPoly hubUsb headset hacksUsb headset not workingUsb static

1 comment



That was me, in your “before” photo – ready to throw away my headset. I downloaded the software as suggested, and it went through a guided firmware upgrade. I am now able to use my headset and microphone for Zoom meetings. Genius! Many thanks!!!!!

Leave a comment

All comments are moderated before being published

Need help finding the best headset for your situation?

Hey, I'm David Merritt. I'm determined to help you find the best headset for your unique situation.

Contact Us Today


Need help finding the best headset for your situation?

Contact us today and one of our friendly Advisors will match you with the right headsets.