- What type of connectivity do I need? Desk phone? Computer? Mobile phone?
- Do I want a wired noise canceling headset or a wireless model?
- What's my budget?
One of the main reasons you may be looking for noise canceling headsets in your call center is because of the noise! It's a fact that noise in the office decreases productivity and causes fatigue. 12 ways noise affects workers well being and productivity. When you're working in a loud office environment, most call center agents want to cut out the noise of what they hear in their office, but you need to think of the noise your callers will hear as well. Imagine for a moment, you invest $30 in a sweet pair of headphones that help to reduce background noise. But before you know it, you realize your callers are asking you to repeat yourself regularly because they can hear everything happening in your office.
My point in all of this is, don't underestimate investing in a quality noise canceling headset for both your speakers and microphone! That being said, we're going to break down the best noise canceling headsets for call centers based on what device you need connection to.