Do you want the best headset? 
Though there’s a big migration underway that’s seeing more and more businesses move to computer based softphones and away from traditional desk phones, there’s still a massive need for wireless headsets that connect to phones that sit on your desk.
Not every call center requires computer connectivity; many still rely on the top wireless headset for call center desks to ensure seamless communication.
Even with the shift toward softphones, there is a strong demand for a reliable call center wireless headset that fits various price points. If you're searching for the top-rated office headsets, there are plenty of great choices to explore. In this blog, I’d like to talk about one of these wireless headsets that’s designed to be used with your desk phone.
Whether your phone is an analog device, digital, Centrex, or even VoIP, you’ll find a reliable wireless office headset that seamlessly integrates with these technologies. I’m referring to the Jabra Pro convertible wireless headset.
But, before I jump into this, I wanted to let you know that I recorded a video where I show the product, talk about its features and even do some sound tests.
So, if you’re like a lot of the population who prefers to watch video content over reading it, you’ll want to check this out. I’ll insert it below for quick and easy access.
If you’re still with me here, then together let’s check out this popular, economical Jabra wireless headset for the desk phone.
Introduction to Jabra Pro Convertible Wireless Headset
Before we dive into the details of the Jabra Pro convertible wireless headset, it's worth noting the competition between leading brands in the headset space. If you're curious how other models stack up, check out this Jabra headset comparison featuring the Poly Voyager 5200 and Jabra Talk 65.
What makes this a wireless headset worth considering?
In a nutshell, this is an affordable, versatile, good sounding headset. While it’s true that this headset is limited to desk phone connectivity, many users still prioritize a high-quality best headset for office use over a computer-based one.
If your primary need is a desk phone connection, then exploring the best headset for office desks like the Jabra Pro 920 and other best wireless headsets for office and call centers is highly worthwhile.
Though the Jabra Pro 920 is a great option for desk phone users, you might also want to explore other high-quality Jabra headsets, like those discussed in our detailed comparison between the Poly Voyager 5200 and the Jabra Talk 65.
How is it worn?
The Jabra Pro 920 gives you two choices as to how you can wear it. First, you can wear it over the head, covering one ear, or “mono” as it’s referred to. Over the head wearing styles are the most popular of the different wearing styles available.
The headband is lightweight which makes it perfect for all day use. It snaps on to the earpiece in a quick second so you won’t be fumbling around trying to figure out how to put them together.
The Jabra Pro 920 also comes with a flexible ear loop, or ear hook as it’s often called. Snap the ear assembly on to the earpiece and you have a no headband wearing style. The ear loop slides around your ear and because it’s flexible, you can squeeze it so that it securely fits on your ear.
Is it comfortable?
Yes, it is comfortable. It’s a lightweight wireless headset that can allow you to wear it for extended periods of time. The headband option in particular could easily be worn for extended periods.
The ear loop, on the other hand, might pose a bit more of a challenge. You see, when wearing the Jabra Pro 920 over the ear, it leans more towards the bulky side.
The earpiece itself, when attached to the ear loop, is a bit oversized compared to many other on-ear wearing style headsets.
Some Sennheiser models fit this same, oversize model. My opinion is that those who want to wear a headset over the ear don’t want one that’s large. Instead, they want something small, discreet and very lightweight. In my opinion, the Jabra Pro 920 falls a bit short here.
How far can I go wirelessly?
The Jabra Pro 920 is rated to provide up to 395 feet of wireless range. As with any wireless headset, you should expect to get less. How much less? We normally use the 50% rule. That is, take the manufacturer’s stated wireless range and cut it in half. That should give you a better estimate of the wireless range you should expect.
Why cut it in half you ask? Here’s why. When manufacturers provide a wireless range statement, that estimate is based on tests conducted in what is referred to as “open field” or in other cases, “line of sight”.
Both of these tests are conducted with no obstructions between the wireless headset base and the wireless earpiece. By doing this, they obtain the optimum wireless range that the headset is capable of providing.
However, where this method falls short, and I mean that in the truest sense, is when you set up the wireless headset in a real world office environment. Here, you’ll have obstructions, lots of them. Some include things like desks, people, walls, windows, elevators and the list goes one.
All of these obstructions can diminish the strength of the wireless signal, which in turn, reduces the amount of wireless range. So again, my advice is to cut the stated range in half in order to get a more realistic range estimate.
How long can I talk?
The battery in the Jabra 920 is rated to provide “up to” 8 hours of talk time. For most people, 8 hours of talk time is more than enough to safely get you through a work day, even a really busy one that has you talking on the phone a lot.
If for some reason you can’t get through a full day before you realize your battery is low, you can always drop it into the charger when taking a break or lunch. That alone should have you sailing through the balance of your day with battery power to spare.
The battery recharges in a couple of hours, so it doesn’t take that long to regain a full charge in the wireless headset.
On the subject of battery, I have to be the bearer of bad news here. The ideal situation when it comes to a battery in a wireless headset is that it’s able to be replaced by the customer.
Regrettably, the battery in the Jabra 920 ISN'T replaceable. This means that when the battery ceases to hold a charge, and that day will come, you are required to replace the entire headset.
The cost of a headset replacement is far greater than the cost of a simple battery replacement. I personally am not a fan of non-replaceable batteries, but a lot of manufacturers have followed this same course.
What does it connect to?
Some wireless headsets connect to desk phones, desk phones and computers, while others connect to desk phones, computers, and mobile devices. If you're looking for the best office phone headset solution, make sure to consider models with more versatile connectivity options.
The Jabra Pro 920 connects to desk phones. It’s a single-connection wireless headset, but for those looking for the ultimate best office phone headset, a multi-connectivity option might provide more flexibility in the long run. Though that may sound restrictive, it really isn’t if it’s placed in the right environment.
If your needs today, and in the foreseeable future are to be using desk phones, and not computers for your communications, then the Jabra Pro 920 should serve your needs for many years.
It takes only a few minutes to connect, and it connects to a wide variety of phones, including analog, digital, centrex, and VoIP models. For those seeking versatility, finding the top-rated best office phone headset is crucial for seamless integration with different phone systems.
What’s the sound quality like?
Sound, as you might imagine, is very subjective. To me, the Jabra Pro 920 sounds very good. The voice quality is solid with clear sound and no distortion, clipping, static or cutting in and cutting out. Just a solid reliable sound.
The 920 comes with a noise cancelling microphone which does a great job to eliminate most of the unwanted background noise in a work environment.
That might be the sounds from a work from home person dealing with children noise, doorbells rings, dogs barking etc. It could be noises from working in an office with other people. In either case, the Jabra Pro 920 does a commendable job of dropping that distracting sound to the point where you hardly, if at all, hear it.
But that’s my take. If you have curiosity as to how the Pro 920 sounds, make sure to watch my video where I demo the headset which provides you with how it sounds, and how it does to reduce background noise. Then, you can be the judge for yourself!
How long is the warranty?
The warranty on the Jabra Pro 920 is 1-year. In years past that was the standard in the industry. Most all the manufacturers provided a 1-year warranty on their wireless headset models.
However, more recently, I’ve seen different manufacturers moving that warranty up to 2-years, or even 3-years in the case of Discover wireless models, making them an excellent choice for anyone researching the best office phone headset options. With this in mind, I’d say that the warranty on the Pro 920 is ok, but lacking a bit.
On the other hand, this is a low cost wireless headset, so the warranty from that perspective is probably about right.
How much does it cost?
The manufacturer suggested selling price is $285.00. But, as we all know, a little bit of shopping will give you a better price, likely under $200.00, which is a good deal for a solid headset like this.
What are the drawbacks of this headset, if any?
Every product has drawbacks, I don’t care which make or model it is. The Jabra Pro 920 is no different. It’s a good headset to be sure, but it too comes with a few drawbacks that anyone would need to consider if this is on your short list for your next wireless headset.
- No replaceable battery. As noted earlier, not having the ability to replace the battery is disappointing. In most cases when the headset is replaced instead of the battery, the headset is in perfect working condition. In other words, no need to replace the headset, only the battery. But, that’s not an option you have with the Pro 920.
- Short warranty. When it comes to warranties, longer is always better. With the Jabra Pro 920 you get the shortest wireless headset warranty going. Not a selling point here. It would be nice if the warranty was longer, but sadly it just isn’t. After a short 12 months, you’re in a free fall with no support underneath you. 12 months passes pretty quickly as we all know.
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For those who prefer to wear a headset over the ear, the Jabra Pro 920 will likely prove to be somewhat uncomfortable if worn for longer periods of time. In my humble opinion, I just think it’s buly especially when you compare it to most all other on ear wireless headsets.
The size and weight matter, especially when the headset is worn over the ear. If I were looking for an on-ear headset that I’d be wearing for extended periods of time, I’d shop to see what other options are available.
- Single connectivity. Yes, connecting to a desk phone is what you need today, right? Well, a funny thing happens, and happens quickly; things can change abruptly such as technology. I can’t begin to tell you how many customers I’ve talked to abruptly found themselves in need of computer headsets. They didn’t see it coming, and the change seemingly happened overnight.
If you have a wireless headset that only connects to a desk phone, you do have Some exposure. You may be investing in desk phone headsets today, only to find that you’re back in the market looking for headsets that work with computers sooner than you thought.
Final thoughts
Overall, the Jabra Pro 920 is a solid, value-priced option, but if you're considering other models, make sure to read our Poly Voyager 5200 vs. Jabra headsets comparison to help you choose the right wireless headset for your needs.
This feature alone makes this headset attractive, especially for those buying headsets for a team. If you're outfitting your team with the best office phone headset, it's essential to prioritize comfort and functionality. You buy one headset and the team can choose which wearing style they prefer.
That takes the responsibility of polling the staff for their preferred wearing style away from management.
The Jabra Pro 920 is easy to set up, easy to adjust and will reliably do the job for you. If the budget is around the $200.00 range, this wireless headset should be on your short list for sure.
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