Plantronics C052 Troubleshooting Guide - Headset Advisor

My battery is no longer holding a charge

1. On the back of the charging base, there's a switch for narrowband and wideband. Change this setting to the opposite side for narrowband mode and see if that helps.

2. If you've had your headset 2+ years you'll want a replacement battery. Click here for the Plantronics C052 battery replacement guide.

 

I can't hear a dial tone in the headset

1. Make sure your headset is setup correct depending on the desk phone you're connecting with.

Plantronics C052 setup guide WITH headset port

Plantronics C052 setup guide WITHOUT headset port

2. On the bottom of your charging base there's an A-G switch. In 9 out of 10 cases, setting A is the correct setting. For Cisco phones connecting to the headset port you'll select setting D.

 

I can hear but can't be heard

  • Make sure you have your headset setup in the proper configuration (Follow either guide above based on your desk phone.
  • If you're heard but it's very faint, adjust your microphone on the bottom of the C052 charging base

 

I can only hear static

1. Move your charging base a few inches away from your desk phone.

2. Go through a full reset (Full reset guide for C052)

 

I have an echo in my C052 headset

Echo is highly common in a wireless headset and can be resolved with a few adjustments. 

1. On the bottom of your charging base set the A-G switch on A

2. Set the microphone and speaker switch to setting 2

3. Turn your desk phone volume down to 50-70% volume

4. If the echo is gone but now you need to hear louder, adjust your volume controls one at a time. On the bottom of the base set the speaker to 3, and click your headset up a couple levels and see if that's better. If not, contact us.

 

The sound is distorted

1. Turn your desk phone volume down to 50-70% (max volume will cause distortion)

2. Click the volume minus button on your headset 2-3 clicks

3. On the bottom of the charging base, set your mic and speaker volumes to setting 2 and see if that helps

 

I'm not able to answer/end calls away from the phone

Investing in a wireless headset you would think your C052 headset has this feature built in, but it doesn't because of all the different phones available. That being said, depending on the make/model of your phone will require a Lifter or EHS cable accessory to go with your C052 for this feature.

Contact us to verify the compatible accessory for your phone.

 

Callers can hear everything in my background

1. On the bottom of the charging base, turn your microphone down 1-2 levels and see if this helps

2. Bend the microphone boom so it's closer to the corner of your mouth

*If neither of these steps work, you may need an upgraded headset with a better noise canceling mic*

 

Plantronics CS520 manual

C052Plantronics c052Plantronics c052 troubleshootingPlantronics cs510 troubleshootingPlantronics cs520 manualPlantronics cs520 troubleshooting

1 comment

Daniel

Daniel

Is there a way to have either the headset of the C052 ring or the Cisco hardphone base ring when you have them connected? I don’t want to have the bluetooth headset always on and I would like the ability for one of them to ring so I can turn the headset on while not wasting the battery and limiting the exposure to the bluetooth frequency.

Leave a comment

All comments are moderated before being published

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free
    1 out of ...

    Blog posts

    View all
    Yealink WH63 E2 DECT Wireless Headset: Game-Changer for Business Pros

    Yealink WH63 E2 DECT Wireless Headset: Game-Changer for Business Pros

    Best earbuds for Microsoft TeamsDoug Merritt
    6 Reasons Bluetooth Headsets Aren't Recommended for Work Computers

    6 Reasons Bluetooth Headsets Aren't Recommended for Work Computers

    bluetooth headsetsDrew Merritt
    USB Dongle vs. Direct Bluetooth: Why It Matters for Your Work Headset

    USB Dongle vs. Direct Bluetooth: Why It Matters for Your Work Headset

    affordable bluetooth headsetDrew Merritt
    EPOS Adapt E1 TWS Earbuds Review: Perfect For Work And Play

    EPOS Adapt E1 TWS Earbuds Review: Perfect For Work And Play

    Best earbuds for callsDoug Merritt
    Shokz Opencomm2 Vs Shokz Openmeet: Which Would You Choose?

    Shokz Opencomm2 Vs Shokz Openmeet: Which Would You Choose?

    bluetooth bone conduction headphones with microphoneDoug Merritt
    Microsoft Teams Noise Suppression Not working

    Microsoft Teams Noise Suppression Not working? Try This!

    mic noise suppression softwareDoug Merritt
    Yealink BH74 Wireless Headset: Features, Benefits, and Review

    Yealink BH74 Wireless Headset: Features, Benefits, and Review

    best bluetooth headsetDoug Merritt
    yealink uh48 thumbnail

    Yealink UH48 Wired Headset: Crystal-Clear Calls & All-Day Comfort

    affordable computer headsetDoug Merritt

    Shop our Best Selling Headsets

    View all
    Discover Adapt 20 Convertible Wireless Headset: Noise CancellingDiscover Adapt 20 Wireless UC Headset - Headset Advisor
    Discover Discover Adapt 20 Convertible Wireless Headset: Noise Cancelling
    Sale priceFrom $179.99Save $10.00 Regular price$189.99
    8 reviews
    Only 605 units left
    Choose options
    Discover Adapt 30: Noise Cancelling DECT Wireless Headset
    Discover Discover Adapt 30: Noise Cancelling DECT Wireless Headset
    Sale priceFrom $239.99Save $40.00 Regular price$279.99
    17 reviews
    Only 276 units left
    Choose options
    Discover D712U Dual Speaker USB Wired Office Headset For Professionals - Headset Advisor
    Discover Discover D712U Pro Audio USB Wired Headset For Work (Dual Speakers)
    Sale price$99.99 Regular price$119.99
    6 reviews
    Only 750 units left
    Discover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset AdvisorDiscover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset Advisor
    Discover D713U On-Ear USB Wired Headset - Headset Advisor
    Discover Discover D713U: Comfortable On-Ear USB Headset with Mic
    Sale priceFrom $39.99Save $40.00 Regular price$79.99
    40 reviews
    Only 449 units left
    Choose options
    yealink bh71 bluetooth headsetyealink bh71 pro
    Yealink Yealink BH71 - Versatile Bluetooth Wireless Headset For Work
    Sale priceFrom $64.80Save $54.20 Regular price$119.00
    18 reviews
    Only 1832 units left
    Choose options
    Yealink BH74 Wireless Headset:  Crystal-Clear Calls & All-Day Comfort
    Yealink Yealink BH74 Wireless Headset: Crystal-Clear Calls & All-Day Comfort
    Sale priceFrom $140.40Save $54.60 Regular price$195.00
    2 reviews
    In Stock
    Choose options