Plantronics Voyager 5200 Troubleshooting Guide | Headset Advisor

Callers can't hear me / I can't hear callers

  • Make sure your Voyager 5200 headset is paired to your mobile phone
  • Reposition the headset on your ear as the sensors may not work
  • Download the Plantronics Hub and disable Wideband Audio


My headset doesn't give me 7 hours of talk time

  • Make sure your headset is paired to your phone
  • Disable Wideband Audio in the Plantronics Hub
  • Let your headset completely run out of battery then give it a full charge
  • Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge


Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"


Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

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Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. This is your best bet to resolve the issue. Otherwise, if your headset is within the 1 year warranty, you’ll want to request a replacement.

Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine it’s a headset issue, if not it could be a phone issue.



I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago.

Pam Creel

Pam Creel

I can hear callers but they can’t hear me. Not on mute, software up to date
Kristina Hines

Kristina Hines

I can hear callers but they can’t hear me. Not on mute, software up to date.

Michelle Moore

Michelle Moore

Some callers say they don’t hear me clearly and sometimes I don’t hear the callers clearly, their voices cut in and out like a stutter. Please advise.



My 5200 pairs up with my S7 and my A10e. But then shows that it isn’t available not able to connect. What’s up?

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