Yealink Headset Not Working On Desk Phone? Try This - Headset Advisor

First off, the new series of Yealink wireless headsets are amazing! Yealink is highly recognized in the desk phone world, but in the past hasn't made headsets.

On their first series, they hit a home run. You can see the Yealink headset compatibility guide here as well to reference the different models. 

In the past, you use to have to buy a wireless headset + an adapter to have the ability to answer/end calls when away from the phone.

So, not only did you have a secondary expense you weren't expecting, you would also have cords all over the place!

You can see the video below with what I'm referring to

This will show you how the Yealink wireless headsets get setup vs how other wireless headsets would get setup in the past with all the clutter.

The fix on getting your Yealink wireless headset to work

Yealink wireless headsets are extremely plug and play to your desk phone, so you may be confused if it doesn't work.

Step 1

First off you need to make sure you have a compatible Yealink desk phone. If you have another phone that isn't Yealink with a USB port, it may not be USB headset compatible.

Although it will plug in, it won't work. If you have another desk phone that isn't Yealink and is a Polycom VVX250 or VVX450 for example, the Yealink wireless line of headsets will work.

You just won't get the feature to answer/end calls when away from the phone with your headset on a desk phone that isn't Yealink.

So, first make sure you have a compatible desk phone. If you're not sure if your desk phone is compatible, contact us

Step 2

If you do have a compatible Yealink desk phone and you have the AC power and USB cord connected, and it doesn't work by simply plugging it in, you need to check the firmware version of your Yealink phone.

If your Yealink phone firmware is below version 86, you'll need to have the firmware updated and the headset will work fine.

Now the question is how do you check your phone firmware?

Checking the version of your Yealink phone firmware: Open "Menu" or "Setting" -> "Status" (->"General") and find "Firmware: xx.86.x.xx" as v86

If your phone firmware shows below V86 then you'll want to contact your IT phone support or phone system provider to have your phone updated to V86 or above.

From there your Yealink wireless headset should work. 

Still not working? Try a full reset.

If you have a Yealink WH62 or WH63, to reset your headset follow the quick steps below.

  1. Hold the PC and phone button at the same time for 6 seconds until the charging base resets, then release your fingers.
  2. Unplug your AC power, wait 10 seconds then reconnect.
  3. Try using the headset

If you have the Yealink WH67 or WH66, to reset your headset follow the steps below.

  1. Tap the settings icon
  2. Go to Advanced settings > Reset configuration
  3. The screen will ask if you want to reset. Confirm the prompt.

The base will reboot and your Yealink headset should be reset. Try using the headset to see if it now works.

Conclusion

Follow this guide for more troubleshooting tips with your Yealink WH62 or WH63. Otherwise, contact us today and we'll try our best to help you find a resolution.

YealinkYealink headset not workingYealink wh62 troubleshootingYealink whb620 not workingYealink wireless headsetYealink wireless headset fixYealink wireless headset troubleshooting

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free

Blog posts

View all
Should IT Teams Really Deal With Office Headset Support Tickets? - Headset Advisor

Should IT Teams Really Deal With Office Headset Support Tickets?

headset tech supportDrew Merritt
What Is the Best Plantronics Wireless Headset? - Headset Advisor

What Is the Best Plantronics Wireless Headset?

best plantronics headsetDrew Merritt
What Is a UC Headset? - Headset Advisor

What Is a UC Headset? | Features, Benefits, and Compatibility

Category_OtherDrew Merritt
Which is the Best Headset for Business Calls on a Busy Sales Team? - Headset Advisor

Which is the Best Headset for Business Calls on a Busy Sales Team?

best bluetooth headset for sales callsDrew Merritt

8 Most Frequently Asked Questions About Office Headsets

Category_OtherDrew Merritt
5 Benefits Of Renting Your Office Headsets - Headset Advisor

5 Benefits Of Renting Your Office Headsets

Category_ComparisonDrew Merritt
The Complete Guide for Comfortable Office Headsets - Headset Advisor

The Complete Guide for Comfortable Office Headsets

best office headsetDavid Merritt

What Is the Best Wireless Headset for Office Phones?

best wireless headset for office phoneDrew Merritt
How to Connect Your Wireless Headset to an Office Phone - Headset Advisor

How to Connect Your Wireless Headset to an Office Phone

Category_How toDavid Merritt

Shop our Best Selling Headsets

View all
Discover Adapt 30: Noise Cancelling DECT Wireless Headset
Discover Discover Adapt 30: Noise Cancelling DECT Wireless Headset
Sale priceFrom $199.99Save $80.00 Regular price$279.99
17 reviews
Only 265 units left
Choose options
Discover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset AdvisorDiscover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset Advisor
Discover Discover D722U Over-Ear Noise Cancelling USB Headset (Boomstick)
Sale priceFrom $49.99Save $50.00 Regular price$99.99
69 reviews
Only 139 units left
Choose options
Discover D713U On-Ear USB Wired Headset - Headset Advisor
Discover Discover D713U: Comfortable On-Ear USB Headset with Mic
Sale priceFrom $39.99Save $40.00 Regular price$79.99
40 reviews
Only 677 units left
Choose options
Yealink WH64: World's First DECT + Bluetooth Wireless HeadsetYealink WH64: World's First DECT + Bluetooth Wireless Headset
Yealink Yealink WH64: World's First DECT + Bluetooth Wireless Headset
Sale priceFrom $179.00Save $60.00 Regular price$239.00
No reviews
Only 281 units left
Choose options
Yealink WH63 Earpiece Wireless DECT HeadsetYealink WH63 Earpiece Wireless DECT Headset
Yealink Yealink WH63 Earpiece Wireless DECT Headset
Sale priceFrom $139.00Save $60.00 Regular price$199.00
3 reviews
Only 77 units left
Choose options
Yealink BH71 - Versatile Bluetooth Wireless Headset For WorkYealink BH71 - Versatile Bluetooth Wireless Headset For Work
Yealink Yealink BH71 - Versatile Bluetooth Wireless Headset For Work
Sale priceFrom $64.80Save $54.20 Regular price$119.00
13 reviews
In Stock
Choose options
Yealink BH70: Clear Calls, All-Day Comfort Wireless Headset
Yealink Yealink BH70: Clear Calls, All-Day Comfort Wireless Headset
Sale priceFrom $103.00Save $66.00 Regular price$169.00
1 review
Only 315 units left
Choose options
EPOS Impact 1000 Dual Speaker Noise Canceling Headset With HD Mic
EPOS EPOS Impact 1000 Dual Speaker Noise Canceling Headset With HD Mic
Sale priceFrom $199.99Save $69.01 Regular price$269.00
8 reviews
Only 417 units left
Choose options
EPOS Impact 860 Headset - Silencing Open Office Noise With Ease!
EPOS EPOS Impact 860 Headset - Silencing Open Office Noise With Ease!
Sale priceFrom $113.12Save $21.88 Regular price$135.00
No reviews
Only 26 units left
Choose options