With hundreds of people who call in for help, it's highly important for Public Safety Dispatchers to have the correct communication equipment. The caller is dependant on your voice, direction and knowledge through emergencies. Whether you're looking for a wired or wireless dispatch solution, these setups will work for just about any major radio console. These console will be configured for 4 wire or 6 wire operation. Note: A headset is a basic audio input/output device and can't perform the toggle between radio and telephone. This feature must be built into the console. For a 4 wire setup use:
  1. SHS1963-01- Without receiver amplification (compatible with any Discover D700 series headset)
  2. P10- with receiver amplification (compatible with any Discover D700 series headset)
For a 6 wire setup use:
  1. SHS1890 (comes in 3 different cord lengths) compatible with any Discover D700 series headset
The SHS1890 has a Push To Talk button that allows you to switch between radio and telephone, if your console is configured properly.

Prefer to be wireless? (Recommended)

The Plantronics CA12CD-S is highly recommended to enjoy wireless freedom and compatible with any Discover D700 series headset. ca12cd-s Many environments also have mobile, remote, desk set and base station two way radios, which require a custom headset interface. This type of system will require a custom interface that's different from the standard dispatch console. Contact Radiomate for more information.

Preferred Headsets For Dispatchers

#1 Discover D713 For those who prefer an on ear wearing style, without a headband to get in the way. d713d713 #2 Discover D711 If you prefer an over-the-head headset, this is the model for you. d711discover d711
911 dispatchCategory_productivityDispatchDispatch 911Dispatch equipmentDispatch headsetsHeadsets for dispatchPublic safety dispatchRadio dispatch equipment

Leave a comment

All comments are moderated before being published

Yealink HA64 Pro

Ranked by Headset Advisor as the best wireless headset in 2025.

Learn More

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free
    1 out of ...

    Blog posts

    View all
    headset on desk top, with ear cushions, mic screens and ear tips along with bacterial wipes and a sign about tips on better headset hygiene

    Headset Hygiene Tips for Contact Centers and Shared Workspaces

    business headsetsDoug Merritt
    man on left feeling drained by background noise, woman on right also wearing a headset, but in quiet office, looking calm, and relaxed and happy

    Why Poor Audio Increases Mental Fatigue

    audio fatigueDoug Merritt
    man showing where to position headset microphone, and inserted images of where not to

    Poor Headset Audio? Your Microphone Position Could Be the Problem

    business communicationDoug Merritt
    3 different people wearing unncomfortable headsets and grimmacing

    Why Employees Resist Wearing Certain Headsets

    contact center headsetsDoug Merritt
    image of five people working in a contact center, with some headset options shown

    What’s Changing in Contact Centers (And What It Means for Your Headsets)

    business communication toolsDoug Merritt
    woman contemplating what headset to buy, while sitting at a desk viewing her laptop.

    What to Consider Before Buying Headsets for Your Business

    best headset for businessDoug Merritt

    Shop our Best Selling Headsets

    View all
    Discover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset AdvisorDiscover D722U Over-Ear Noise Cancelling USB Wired Headset For Computer (Boomstick) - Headset Advisor
    Discover D712U Dual Speaker USB Wired Office Headset For Professionals - Headset Advisor
    Discover D713U On-Ear USB Wired Headset - Headset Advisor
    Discover Discover D713U: Comfortable On-Ear USB Headset with Mic
    Sale priceFrom $39.99Save $40.00 Regular price$79.99
    40 reviews
    Only 240 units left
    Choose options
    epos impact 1060
    EPOS EPOS Impact 1000 Dual Speaker Noise Canceling Headset With HD Mic
    Sale priceFrom $251.82Save $17.18 Regular price$269.00
    18 reviews
    Only 50 units left
    Choose options