Do you want the best headset? 
Comfort matters more than most people realize when it comes to work calls. If you spend hours each day on meetings, sales calls, customer support, or remote collaboration, the headset you wear directly affects productivity, focus, and overall performance. These things can be easily overlooked, and not always attributed to poor headset comfort and overall performance, but therein lies the rub.
In our recent video, Drew highlights two professional-grade options designed specifically for long-term comfort and clear communication: the EPOS Impact 1000 and the Yealink HA64 Pro.
Up front, I can say that the EPOS Impact 1000 is an on-ear wireless headset, just like the Yealink HA64 Pro that are discussed in this blog, and video. The Impact 1000 is included because there are optional around the ear cushions available for it, which makes a huge difference in the comfort level.
The Yealink HA64 Pro is being discussed simply due to the feedback we've received on its comfort, attributed to it being lightweight, combined with very soft ear cushions which both lend to greater comfort compared to many business, or gaming style headsets.
Speaking of gaming style headsets, such as Bose, Sony and others, they're normally designed for entertainment and occassional personal calls. And when these headsets are used for business, they generally come up short in comfort, and professional sound quality.
Before I get started, you may prefer to watch our video which includes microphone sound quality, and noise canceling tests. You can view it below.
In this blog, I’ll break down why over-ear comfort matters, what separates these models from standard headsets, and how to avoid costly compatibility mistakes when choosing the right device.
Why Over-Ear Comfort Makes a Difference
Many professionals start with on-ear headsets because they are lightweight and compact. Also, headsets that feature ear cushions that fully surround the ear are less common. Prolonged on-ear pressure can create discomfort over time, and most people would rather be focused on the content of the call rather than the nagging discomfort from a headset.
For individuals who spend many hours every day on calls, that pressure, and subsequent discomfort can become distracting.
Over-ear headsets distribute weight more evenly and reduce the direct pressure on the ear. This leads to:
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Improved long-term comfort
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Reduced ear fatigue
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Better focus during extended calls and long days
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A more consistent, satisfying headset wearing experience
Comfort is not just about convenience. When discomfort becomes noticeable, it reduces concentration and ultimately impacts communication effectiveness which can easily lead to reduced productivity. And if you work for an organization that closely monitors KPI’s, an uncomfortable headset can work against you in subtle, and not so subtle ways.
EPOS Impact 1000: Premium Bluetooth - Comfort and Clarity
The EPOS Impact 1000 is a professional Bluetooth headset engineered for modern work environments. It’s lightweight and features advanced microphone technology to deliver high-quality voice transmission.
Key advantages include:
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Bluetooth connectivity for mobile and computer use
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Advanced noise filtering microphone system
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On-ear wearing style with optional around the ear cushions available in fabric or leatherette
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Strong audio performance for business calls
The EPOS Impact 1000 is ideal for professionals who primarily rely on mobile devices and softphones but want premium sound and lightweight comfort for all-day use. You’d be hard pressed to find another headset that rivals the sound quality you receive from the EPOS Impact 1000. This is truly a professional grade device that’s standout feature is the voice sound quality.
In terms of speaker quality, it comes with 36mm speakers, but for many of us at Headset Advisor, it left us wanting a bit more in the way of volume and richness. And while on the speaker topic, the cushions that surround them are on-ear type.
Some users have commented that the Impact 1000 is not as comfortable as they’d like. To help address that, we offer fabric, or leatherette ear cushions that fully surround the ear. This removes the on-ear pressure, that’s instead more evenly distributed around the ear. Feedback we’ve received on these oversize ear cushions suggests better comfort when using them. To learn more about these optional cushions go here.
Bluetooth headsets like the Impact 1000 offer mobility and flexibility. However, Bluetooth range is generally more limited compared to DECT solutions, making it best suited for users who remain relatively close to their connected device. According to EPOS, the Impact 1000 is rated up to 30 meters, or approximately 98 feet. DECT headsets are rated between 300 feet, up to as much as 600.
Watch our Bluetooth vs. DECT wireless headset range test that we did on a football field. The results might surprise you.
The wireless range of Bluetooth doesn’t mean it’s a disadvantage. Pointing out the range differences is really designed to illustrate how they differ. If long range is needed, a DECT headset should be on your list of considerations. If long range isn’t needed, then a Bluetooth model, like the EPOS Impact 1000 should meet your needs perfectly.
Yealink HA64 Pro: DECT + Bluetooth Versatility
The Yealink HA64 Pro expands flexibility even further by combining DECT and Bluetooth connectivity. This hybrid design provides advantages that many Bluetooth-only headsets cannot match.
Notable features include:
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DECT + Bluetooth wireless technology
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Long wireless range through DECT (600 + feet)
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Direct connectivity to desk phones, computers, and mobile devices
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Color interactive touchscreen base
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Mono and duo wearing options
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Professional-grade noise cancellation microphone
One important distinction is how Bluetooth is implemented in the Yealink HA64 Pro. Some headsets that advertise DECT + Bluetooth place the Bluetooth radio inside the base station, limiting mobile connectivity to the office environment.
The HA64 Pro is different. It allows true mobile device connectivity that works both in and out of the office. This makes it especially valuable for professionals who transition between desk work and mobile communication.
DECT technology also provides extended wireless range and stable audio performance, making it well suited for larger office environments where reliability and mobility are important.
Whether you’re looking for a lightweight, professional sounding headset for your mobile device, or a headset for office use, and on-the-go versatility, the Yealink HA64 Pro should be a headset on your short list. It uses the latest technology with features, and performance characteristics you simply won’t find anywhere else.
Why Choosing the Right Headset Can Be Complicated
The headset market has grown significantly over the past several years. There are hundreds of models available, each with different:
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Connectivity types
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Compatibility limitations
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Platform certifications
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Wearing styles variations
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Wireless range differences
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Audio processing capabilities
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Levels of comfort
Sorting through all of these options takes time. It can quickly become confusing, especially when trying to match a headset to:
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Specific desk phones
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Unified communications platforms
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Softphone applications
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Mobile devices
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Office or hybrid work environments
Selecting the wrong headset can lead to incompatibility issues. That may mean reduced audio quality, unreliable connections, or missing features. It can also result in time-consuming returns, lost productivity, and frustration for both users and IT teams.
Compatibility is more than just plugging in a device. It involves understanding firmware, device requirements, platform integration, and real-world use cases.
The Impact of Poor Audio Quality
When a headset does not perform properly, the consequences extend beyond inconvenience.
Poor audio quality can:
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Reduce clarity during customer conversations
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Increase the need for repetition
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Lengthen call times
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Negatively affect customer perception
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Lower overall productivity
Clear communication builds confidence and trust. Subpar audio creates friction that may not always be visible in reports but is felt during every interaction.
Enhancing Audio with Intelligent Software
In addition to selecting the right hardware, organizations can further enhance communication clarity with software support.
neep AI noise canceling software is designed to improve sound quality on both ends of the conversation. neep will learn your voice, and then enhance it, and isolate it from competing sounds. neep also removes background noise from both the speaker and the listener. This can be particularly helpful in hybrid environments or spaces where background noise is unpredictable, and oftentimes, distracting.
Combining a comfortable, professional headset with intelligent noise canceling software provides a more complete communication solution.
To learn more about neep ai noise canceling software, or to arrange a free trial, go to neep.com
Getting Expert Help Makes the Process Easier
With so many headsets available in 2026, making the right choice requires careful evaluation. Selecting the wrong device can lead to compatibility challenges, reduced audio performance, and unnecessary returns.
At Headset Advisor, we have been assisting businesses with their communication needs for over 30 years. Our team understands device compatibility, platform integration, and how to match the right headset to the right environment.
If you’re considering the EPOS Impact 1000, the Yealink HA64 Pro, or any other professional headset, contact us for free headset assistance. We’ll help you navigate the options and select a compatible audio solution that supports clear, professional communication.
